Have you started noticing that things aren’t going very smoothly around the office? Perhaps your small business hasn’t nailed down a good system for tracking incoming calls and messages or you have a hard time handling the calls when your office all works remotely. Starting a business is tricky enough but managing the little details is where you may need extra help.
You’ve managed to take care of all of the big components that are necessary to run a business but you are starting to pull all-nighters to manage all of this leaving the smaller details falling through the crackers. Juggling new clients and managing customer accounts can leave you with no time for phone calls which is a sign that you need to bring in a live receptionist.
Live receptionists will handle all of your incoming calls, handle your calendar and deal with your inbox so that you can focus on more important tasks. Here is a look at the signs that prove you need this in your business.
You’re losing track of voicemails and important calls
When your business can’t keep track of important messages and incoming calls, it’s time to bring on extra help. Don’t let your company drown with unmanageable numbers of new phone calls from that marketing campaign you just spent so much money on.
Bring on a live receptionist that will help with the overwhelming number of calls and you won’t have to worry about any more missed calls. Plus, your customers will always be greeted by a professional, friendly voice on the other line. The live receptionist can transfer the urgent calls, take messages on the not-so-urgent ones and answer general customer inquiries that you don’t have time for.
They can even handle your calendar so that your appointments area already scheduled for you and you won’t have to worry about a missed meeting opportunity with a potential client. Your phone management needs will be handled in a professional manner giving your company a great first impression to the world.
You can’t afford to hire a receptionist
If you have already considered bringing on a receptionist to your staff but you realized you couldn’t afford it, a live receptionist is the best solution. They are cheaper than an in-house receptionist because they work remotely and don’t require a salary with benefits.
Your assistants work in their own location for a much lower price than a regular secretary but you’ll also be saving on a workspace, office supplies, resources and benefits. You can bring on a live receptionist just during the busy time of year or just during business hours if you’d like and some people even choose to keep them during non-business hours to make sure their customers’ calls are always handled.
You have a remote office
Another sign of a company in need a live receptionist is that your staff all works remotely. It’s too hard to take incoming calls for team members that are not sitting in your office. A live receptionist will be able to effortlessly integrate into your current setup while providing a professional phone-answering service to your clients.
If these signs sound like what your company is going through, it may be time to hire that virtual receptionist service. A service like this is the solution to your missed calls, lost messages and swamped office staff.