As a small business owner, you may feel like the deck is always stacked against you. Larger corporations have the money to hire as they need, grow faster and completely dominate the market. There are ways, however, that you can begin to set the deck in your favor.
Small businesses can outsource specific tasks to ensure they grow and compete. Sure, it would be nice to have access to the capital of a large corporation, but it may not be necessary. Here’s one way you can grow your business without the massive capital expense.
A Virtual Receptionist Makes a Huge Difference
Some entrepreneurs have actually started very successful businesses from home without hiring a single employee. Instead, they outsource every task they don’t personally handle. This may not fit for every business, but one specific piece of this puzzle will.
The virtual receptionist has made it possible for small business owners to compete on a new level. Without the high cost of an in-house receptionist, a virtual receptionist is a very affordable way to help create growth within your small business. Whether you run a medical office or you run a small store, you can increase your profits, while decreasing your overhead with the help of a virtual receptionist.
No More Missed Calls
If you miss calls or let them go to voicemail, you could be costing your business money every single day. Many small businesses don’t even realize how much money they lose when a customer’s call goes unanswered or goes to voicemail. About one-third of the people sent to voicemail won’t even leave a message!
By making sure every single phone call is answered in a professional and polite way, you can expand your business quickly. If you miss just 10 calls per week, you may have missed 500 new opportunities to gain customers each year, just by answering the phone. It doesn’t get much easier than that!
With the help of a virtual receptionist, you won’t have to miss any more phone calls. They don’t take breaks without another VR on their team covering the time they are away from the phone. Your customers will receive royal treatment with somebody there to answer the phone no matter when they call.
More than Just Answering Phone Calls
Virtual receptionists can do more than just answer the phone for you. When the call comes in, they can screen it for you, take a message, set an appointment, place an order and handle many other tasks. Only when it’s absolutely necessary, or per your instruction, will the caller be forwarded to somebody else.
With a virtual receptionist, you gain time without the high cost of an in-house receptionist. Since your calls will be handled, you can concentrate on taking care of your customers and other business tasks. The time you gain from using a virtual receptionist service is simply priceless.
Setting Yourself Apart from the Competition
Hiring a virtual receptionist will not only take care of your phone calls, but it will also help set you apart from your competition. Many small business owners answer their own phones, but they can be a bit annoyed when they do so. This is often due to having other work they need to take care of, but cannot because the phone keeps ringing. Some small business owners don’t even answer their phones.
Instead of your phones interrupting you or answering with an annoyed tone, you can use a professional that will always answer the phones in the most polite way possible. This will certainly set your small business apart from your competition. Not only will your customers know they will get a live person when they call, but they will also get a friendly and professional person ready to help fulfill their specific needs.
When it comes to growing your business and setting yourself apart from your competition, a virtual receptionist is a great tool. Small businesses need all the help they can get, and investing in a service capable of increasing profits, saving you time and saving you money should be an easy decision to make. Any small business with customers calling needs a virtual receptionist as a part of their team.