Choosing a virtual receptionist service shouldn’t be so difficult. However, if you’ve never hired a virtual receptionist, it can be a daunting task. It’s important to compare a few of the top companies, such as Smiledog and Conversational, in order to find the right one for you.
What do Smile Dog and Conversational Offer?
Both of these virtual receptionists companies offer similar features, such as full-time receptionist coverage, back up coverage, appointment setting and many other benefits. These services can help many types of businesses from small and growing companies to larger companies looking to outsource receptionist services.
Whether you choose Conversational or SmileDog, you will gain the benefits of:
- Never missing another call
- More opportunities to gain new customers
- Full voicemail services without any busy signal ever
- No missed calls due to lunch breaks or sick days
- And so much more!
Virtual receptionists can certainly make a difference for your business, regardless of the size. However, you need to make sure you choose the right service for your specific needs.
What are the Differences between Smile Dog and Conversational?
Even though these two virtual receptionist companies are very similar, they do have some differences. Some of the differences are seen in the different packages available for your business and where the two companies are located.
While Smile Dog offers a larger variety of packages, Conversational offers more with their packages. Both provide very similar benefits with multiple virtual receptionists dedicated to answering your company’s calls during business hours. However, with more features in Conversational’s packages, you receive cheaper prices for the services that you choose. Conversational’s plans start at $129/month for 100 minutes and range up to 500 minutes at $579/month.
Conversational has offices in both Canada and the United States, which is very important to our clients. With offices in both countries, Conversational is able to better service their customers looking specifically for virtual receptionists in the US or Canada. Smiledog only has offices in Canada, which means they don’t offer US virtual reception.
A Few Bigger Differences Between the Two Companies
When you look at Smiledog vs. Conversational, a very big difference is seen in the trial period you are offered. With Smiledog, you get a two-week trial to establish the quality of service offered. However, with Conversational, you get a 30 day risk free trial so that you can see what your real needs are and actually establish a baseline before moving forward with the services on a longer term basis.
Another big difference is the set-up fee. With Conversational, your initial set up is free, while Smile Dog charges $149 for this service. This is in addition to the monthly fee for the regular service.
One final difference you may notice as you compare these two companies is the ability to order your package online. With Smile Dog, you have to call them or schedule a callback from their company. However, at Conversational you have the benefit of setting up your package online without calling the company. This is especially helpful for our busiest business owners. Of course, if you have questions, you can always call the team at Conversational for answers.
Overall, both of these companies are good choices for your virtual receptionist services. However, with a longer trial period, no set up fee and US offices, Conversational is the better choice for most.
* This page was published on 12/04/2014 and contains accurate public information as listed on smiledog.ca as of that date. The Smile Dog logo, along with the trade names Smile Dog, and Smile Dog Your Receptionists are owned by Smile Dog and copyright rules and regulations apply. Please contact us to request changes or to dispute any information found in this article.