SugarCRM vs SuiteCRM – The Battle Is On

CRM systems have become one of the top solutions for companies looking to efficiently manage relationships with customers and remain competitive. New technology is constantly hitting the business world and it’s important to make comparisons. Looking at SugarCRM vs SuiteCRM will help you see which one really provides the best choice.

Many CRM platforms can be used for better customer relationship management. However, you need to find the one fitting your specific requirement and budget. Here’s a look at the SugarCRM vs SuiteCRM system benefits and differences.

The Features of SugarCRM vs SuiteCRM

Plenty of great features are found within both SugarCRM and SuiteCRM. Smaller businesses tend to lean towards SuiteCRM, while larger enterprises often choose SugarCRM.

SugarCRM is known as one of the top choices with a large range of features including 104 apps. This CRM also comes with project and activity management, solutions for automation of marketing, sales and support, along with many other features. It’s certainly an excellent choice for larger businesses.

SuiteCRM, on the other hand, has plenty of features. It’s based on the SugarCRM Community Edition with plenty of new modules added for sales, support and marketing automation. With SuiteCRM it’s possible to collaborate with different departments and add-ons can be used to gain even more features. Advanced OpenWorkflow is a great add-in, which helps to automate security management and much more.

Between SugarCRM and SuiteCRM, the winner for features is SugarCRM. However, if you don’t need a large number of the many apps, SuiteCRM, may provide a better solution.

Price Comparison of SugarCRM and SuiteCRM

Of course, choosing the right CRM system does mean choosing one that will fit your budget. When it comes to cost, it’s pretty easy to see which one is the winner between SugarCRM vs. SuiteCRM.

SugarCRM has different packages ranging from $40 to $150 per user, per month. All of the packages include sales, marketing and support automation. However, the more expensive packages provide more space and additional features.

SuiteCRM On-Site is free, while SuiteCRM On-Demand has a single $10 per month, per user fee for all editions. It’s far less expensive, but won’t provide the same level of power as SugarCRM.

When comparing the price, it’s clear, SuiteCRM is the winner by a landslide. However, for larger enterprises, more value may be found in spending more money for SugarCRM than relying on the less expensive SuiteCRM.

New or Experienced?

Another important factor to consider when looking at SugarCRM vs SuiteCRM is the age of the product. SugarCRM was created in 2004 and has gained worldwide popularity with more than 1 million users. It’s continually growing and more functionality has been added over time.

SuiteCRM wasn’t launched until 2013. It’s the new CRM on the block, but has already caught the attention of many users. Within the first seven days of launching 2,500 users created new accounts.


The interface of both choices isn’t hard to use. However, SugarCRM has continually received criticism because the interface looks old. It lacks the customization and sophistication of SuiteCRM, which provides a custom theme with choice of colors, logos and fonts.

When it comes to the interface, SuiteCRM is certainly the winner.

SugarCRM vs SuiteCRM Winner

While SuiteCRM is certainly the winner for smaller businesses, SugarCRM remains the winner for larger enterprises. SugarCRM isn’t as cheap and the interface is blocky, but it does provide a better set of tools for larger businesses.

Those on a smaller budget or businesses not looking for a full set of tools will do very well with SuiteCRM. You can even try it free of charge before you make your decision. If you’re already using SugarCRM and don’t use all it offer, migrating to SuiteCRM may be a good way to cut back on your spending a bit.

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