Choosing the right order taking service can make a huge difference for your business. If you don’t have in-house reps ready to answer your phones and take orders, you may be losing time and money every single day.
Answering the phone to take orders can eat up your time fast. You have other things to do and it’s not that difficult for somebody else to take an order over the phone. Here are some of the advantages you can gain when you choose an order taking service for your small to medium sized business.
Saving Time in your Workday
Your workday is already packed full with meetings and tasks. Every time you have to stop to take an order over the phone, you are losing time. Of course, orders are very important, so you cannot ignore the phone when it rings. However, you don’t have to be the one answering it.
With the help of an order taking service (also known as a virtual receptionist or virtual assistant), you can gain back the time you’d usually be on the phone taking orders. A virtual receptionist is capable of taking orders for your business and only forwarding calls to you that you must take.
Fewer interruptions means you will be able to get back to doing the things you need to do. You won’t have to worry about the phone ringing nearly as much and all of your orders will be taken care of by a professional virtual receptionist.
Saving Money over In-House Reps
Hiring reps to fill your in-house call center can be very expensive. You may need to pay a salary, commissions and even bonuses. This can add up fast and eat up your business profits.
The right order taking service won’t cost nearly as much as in-house reps. You will pay less than 40% of what one in-house rep might cost for a virtual receptionist service capable of taking orders for you. This savings could give your small business the ability to grow to the next level.
A Professional, Highly Trained Call Rep
Your virtual receptionist will provide the most professional order taking service possible. Sometimes, when you hire in-house reps or you must answer the phone, the tone may not be the most professional. For many busy owners, the phone can seem like a distraction from accomplishing the tasks that are vital to the operation of your business. This isn’t the case with the right order taking service.
When you choose a top virtual receptionist service, the call reps will be very experienced and will provide a professional attitude. They will know exactly how to verify information and make your customers want to call back again. In addition, they answer the phone very quickly, so you won’t miss any more phone calls.
Deciding to turn your phone calls over to a professional order taking service is a smart decision. Often, small and medium-sized businesses simply cannot handle all the necessary tasks and need a little bit of help. A virtual receptionist will help by handling all of your phone orders, along with forwarding any other calls to the necessary department.
If you want to save time and money, a virtual receptionist service is one of the best choices for your business.