Outsourcing is the best option for busywork that must be completed but doesn’t offer the greatest ROI. Tasks like call answering, appointment management, and placing outbound calls can be time-consuming without necessarily helping to grow your business or increase your profits.
This doesn’t mean that avoiding these tasks will still result in a successful business – if you start slipping on answering the phones, making mistakes in managing your appointments, or forget to place important outbound calls, your business could be in hot water.
Here are the top 3 tasks to outsource to a virtual receptionist, in no particular order.
Top 3 Tasks to Outsource to a Virtual Receptionist
1. Outsource call answering
Answering the phone takes up a lot of time for many business owners. You can utilize virtual receptionist services like ours to automatically route your phone calls to our office, where one of our friendly receptionists will issue a greeting that you specify to your callers. They can offer basic customer service, perform a warm or cold transfer, or take a detailed message for you.
By outsourcing call answering to our team of virtual receptionists, you’re making sure you never miss a business call and that every call is handled professionally.
2. Outsource appointment management
Appointment management may involve scheduling, rescheduling, cancelling, and calling to confirm upcoming appointments or meetings. While taking new appointments and keeping up with meetings is an essential part of doing business, it’s hard to take time away from your work to answer the phone to make or cancel appointments. That’s why appointment management is one of the top 3 tasks to outsource to a virtual receptionist.
Choosing any of our virtual receptionist monthly plans gives you access to our free appointment booking services. Our virtual receptionists will take, reschedule, or cancel appointments for you, as well as placing calls to confirm upcoming appointments. In the past, it’s reduced our clients’ no-show rate by as much as 75%.
3. Outsource outbound calls
Outsourcing outbound calls is one of the top 3 tasks to outsource to a virtual receptionist because it saves business owners even more time than having our team handle call answering only. Additionally, anyone who hates talking on the phone can benefit from assigning calls to a virtual receptionist with a script they customize or approve.
This article from the Harvard Business Review shows just how much some professionals dislike and want to avoid phone calls – if this sounds like you, you’re a perfect candidate for Conversational’s virtual receptionist services.
Examples of outbound calls we can place on your behalf:
- Appointment confirmations
- Information requests
- Contact list update calls
- Surveys or questionnaires
Outbound calls are included with all of our virtual receptionist plans. Start outsourcing your call answering, appointment management, and outbound calls to our team today with a free 30 day trial of our services.