Many businesses need help with specific tasks that they don’t want to pay full time employees to handle. This leaves them with the choice of piling the work on somebody already working for them or outsourcing the task.
One of the most popular tasks to outsource is reception. It’s very easy to let a virtual receptionist take over your incoming phone calls to free up your time. In addition, the cost of a virtual receptionist service is far lower than the cost of a full time receptionist at your office.
If you’re in a service oriented business, you sell products or you own any type of small or medium sized business, you may benefit from a virtual receptionist. Here are some types of businesses that can reap the benefits of employing a Virtual Receptionist:
Dentists/Doctors/Other Medical Offices
Medical offices can certainly benefit from having a professional take care of their incoming phone calls. Since a virtual receptionist can schedule appointments for the office, they don’t have to worry about handling incoming calls, unless it’s an emergency.
With the phone ringing far less, the nurses and doctors can get back to doing what they do best: taking care of patients. If the office has a receptionist, this person can concentrate on their other duties, such as filing, checking in patients and keeping the office running smoothly.
Online stores have to provide great customer service over the phone. This is where a virtual receptionist comes in. Since a VR has full professional training in customer service over the phone, using this type of service is the best choice for an online store.
When a customer calls, the virtual receptionist can answer many basic questions, handle some customer service issues and even take orders. This makes it much easier for the store owner to work on the tasks most important to their business.
Salons and Spas
Hiring a dedicated person to check clients in and take phone calls is necessary for most salons and spas. However, when this person is on the phone, others are waiting to be helped. Taking the phone calls away from this person and putting them into the hands of a professional will free their time up to get clients ready for their treatments.
A virtual receptionist can work with the scheduling program of the salon or spa to ensure appointments are booked properly. This takes the pressure off of those performing the treatments and taking care of the clients.
Since lawyers are often out for court or in appointments with clients, a receptionist is vital to their business. Usually, this duty gets turned over to the office manager or a paralegal. However, they have other tasks to handle and the phone can be quite the interruption.
With a virtual receptionist service, a law office can provide clients with better service all-around. The lawyers won’t have to worry about covering phones when somebody is out sick, on vacation or at lunch. Other staff members can get back to doing the jobs they are best at and the professional VR can answer the phone for the firm.
Real Estate Agents/Firms
Real Estate is a demanding field and most real estate agents are very busy. They don’t have time to answer the phones when they are showing properties and creating listings.
A virtual receptionist can take the pressure off and allow the real estate agent to relax. With the phones turned over to a professional, the real estate agent can work on showing properties and meeting with clients. Appointments can still be scheduled and only the most important calls will be forwarded to the agent.
Other Small Businesses
Many other small businesses can benefit from a virtual receptionist. Since the cost of a full time, in-house receptionist ranges from about $2,000 to $5,000 per month, a virtual receptionist can save small businesses plenty of cash.
For $500 per month or less, you can get the professional service you need from a VR. This can free up other employees to take care of other business tasks or can free money in your budget for marketing. Since the virtual receptionist can take care of orders, scheduling, messages and so much more, your business can run smoothly without any interruption.