Many businesses recognize that they need more office staff, but affordability is a large factor that hinders them from fulfilling this need. The advances in technology have caused us to change the way we do business. These technologies can be used to our advantage and affordable solutions for staffing issues are being met. These solutions include recruiting the help of virtual staff members, which helps cut costs, increases productivity, and results in your business growing and becoming more profitable.
Adding additional staff members to your team can cause a lot of added costs that your business cannot afford. However, you have to have staff, otherwise your business will not function properly. That is why a virtual receptionist becomes an affordable choice. You do not have to pay them full time benefits, provide office space or equipment, provide training, or go through a long drawn out hiring process.
You may have heard about a virtual receptionist or a virtual assistant, but are unsure what the difference is between them. Both can help your business run more efficiently, but each focus on different aspects. You will need to choose one according to the needs of your business.
What is the difference between a virtual assistant and virtual receptionist?
This type of assistant is trained to help you complete small task. They are able to conduct research, write content, and organize information for you. A virtual assistant is a great solution when needing help gathering data and preparing reports. They are skilled workers who can help complete administrative, technical or creative task within your business.
They work from a remote location, and are contracted to do the work. This means you will not have to pay them benefits, worry about them calling in sick, or providing them with extra support, such as work space and equipment. Since they are contracted, you will not have to worry about withholding taxes. You will pay a flat fee for their services.
The virtual assistant is trained to use technology to help you conduct your business in an efficient manner. There are several tasks that a virtual assistant will not do. These include scheduling and directly interacting with clients. They are recruited to help with bookkeeping, research, writing and editing.
You will not see a virtual assistant, completing orders or conduct live chats with customers. They will gather documents and prepare financial reports. They can also help shop competitors, and look for industry trends that will help you make adjustments to your business. A virtual assistant stays in the background of your business, while a virtual receptionist will fully care for client needs.
A virtual receptionist can do a multitude of task, which includes interacting with your clients. They become known as another staff member, and are often the first ones to interact with your clients. Virtual receptionist has the ability to engage in live phone calls and web chats.
Virtual receptionist will book appointments, schedule meetings and help organize your office. They will screen phone calls and forward them to the right staff members. Virtual receptionist will be able to screen all calls, and ensure you are only interrupted when emergencies arise. This will help productivity to increase in your office. They can answer frequently asked questions, and complete customer orders. You can also recruit your virtual receptionist to care for your office during holidays, vacations or sick days.
Although they are not located in your office, they will be able to efficiently care for your clients from a remote location. Just like the virtual assistant, your virtual receptionist will be contracted. This means you will not have to withhold taxes or pay benefits.
Do You Need One?
Although the two are similar they are also quite different in what they can offer your business. When wanting to grow your business, a virtual receptionist is the answer. They have the ability to enhance your customer service and generate more leads. Your clients will consider them part of your staff, and your customers will feel like there issues are efficiently being cared for. You now have an affordable option when wanting to care for your clients needs.