Contacting a funeral home is never done because of a joyous occasion. When a funeral home is involved, it comes with sadness, grief and pain. Usually, contacting a funeral home is done when a family member has passed out of this life.
Those calling the funeral home may not be in the best place emotionally. They are often overwhelmed, don’t really understand what they need and compassion can go a long way.
A virtual receptionist is the perfect choice for funeral homes because they are trained to provide incredible compassion. They understand the caller is overwhelmed and may not be in the best emotional state. A trained virtual receptionist will be able to provide the necessary compassion and care for those calling a funeral home.
What does a Virtual Receptionist Provide for Funeral Homes?
The service a virtual receptionist provides fits perfectly with funeral homes. Since they have the ability to convey compassion, it’s a service funeral homes desperately need. Some of the different benefits a funeral home gains from hiring a skilled virtual receptionist include:
- Answer Every Call as Quickly as Possible – A virtual receptionist won’t miss a call and they answer fast. When somebody is calling a funeral home, the last thing they want to do is leave a message or have to call back later. With a virtual receptionist, all calls will be answered within just a couple of rings, which will help put the caller at ease.
- Provide Empathy and Knowledge – Callers need a knowledgeable person to help direct them. However, they also need an empathetic person in this type of situation. A virtual receptionist provides both and will help the caller every step of the way.
- Someone to Listen – When you hire a virtual receptionist they don’t have other tasks to get to. This means, they are there to listen to the caller and guide them through the process, no matter how long it takes. The caller is their only priority.
- Help the Caller Understand What’s Next – With any call coming to your funeral home, it’s important to conclude the call with what will happen next. For many callers, they will not be familiar with the process, so this step cannot be left out. Virtual receptionists know how to ensure the caller knows what to expect and understands the process.
These benefits are very specific to funeral homes, but a virtual receptionist provides even more than just these four benefits.
Other Benefits of a Virtual Receptionist for Funeral Homes
You probably have quite a bit of work to get done and answering the phone may not be your top priority every single day. Maybe you let calls go to voicemail when you are doing other tasks. A virtual receptionist solves the issue of dealing with phone calls while you are handling other work.
Whether you have a funeral going on, a showing or you are in the process of preparing for one, a virtual receptionist will keep your calls from interrupting you. Instead of making callers leave a message in their time of need, a virtual receptionist can step in and help make the process easy, smooth and compassionate.
Not only will a virtual receptionist help you gain back time and allow you to better focus on other tasks, they will also save you quite a bit of money. If you’ve thought about hiring a receptionist to work in-house, you probably already know it will cost at least $40K per year when you consider the salary, benefits and paid time off.
A virtual receptionist starts as low as $100 per month and they don’t require paid time off or benefits. You only pay for the time they are actually on the phone with your callers. They will also cover your phone for much longer than just 40 hours per week.
With a good virtual receptionist service you get a team of two or more VRs covering your calls. When one is on a call, the other will cover your phones and when one is on break, the other will cover you. There isn’t a time when your phones won’t be covered.
There are several good reasons a funeral home should use a virtual receptionist for their incoming calls. From the compassion and empathy they provide to the business benefits you gain, it’s the right move for any funeral home to make.