Answering services come in many different varieties, but the two basic types are automated and live. There are some benefits to automated services, which mainly include the lower cost. However, a live telephone answering service provides better benefits. Here are some of the major benefits of a live service:
Easier Appointment Scheduling
If your business depends on appointments, you will love having a live answering service. They can help you schedule appointments, even if you’re not in the office. This type of service is great for lawyers, doctors, dentists, salons, spas and anybody else scheduling appointments.
With a remote receptionist answering your calls, you can easily have appointments set without doing it yourself. Live answering services will have access to your calendar and will put in any new appointments for you.
Efficient Handling of Calls
When the phone rings, you may not be the one that wants to answer it. You may have other things to handle and you may not like the distraction. However, you know the phone needs to be answered.
With a live telephone answering service, you can have your incoming calls answered without any issue. Those providing these services are professional receptionists trained to ensure that your customers get a great experience, and your calls are handled efficiently.
After-Hours Calls are Handled
One of the biggest benefits for many small businesses is the ability to have after-hours calls handled. This means you won’t be counting on the caller to leave a voicemail so you can return the call. Most callers will just hang up, so the after-hour call answering can make you more money than you pay for the service on a monthly basis.
Some live answering services will cover you for 12 to 13 hours a day, while others may cover you all 24 hours. Even the added 4 to 5 hours will provide the ability for your callers to call later or earlier in the day. This means they can schedule appointments or even place orders when your business is actually closed for the day.
No Need to Train
If you were to hire a staff to answer all your phone calls, you would need to train them. However, with a live answering service, you don’t have to worry about training anyone. This not only saves you money, but also time.
Never Miss Another Call
Another huge benefit of using a live answering service is that you won’t miss another call. If you’re in a meeting, you can turn your calls over to your answering service. If you’re on vacation, you can turn your calls over to the answering service. It doesn’t matter what you are doing, you can make sure you never miss another call or sales opportunity.
These are just some of the major benefits of a live telephone answering service. You can certainly grow your business for many years with the help of this type of service. There are plenty of other benefits you can take advantage of if you hire a live answering service to handle your incoming calls.