Businesses often get the wrong impression of an answering service. They believe that their clients will not respond to talking to a call center. Business owners believe that answering services will not be able to help their customers efficiently.
However, this is far from the truth. The answering service industry has come a long way through the years. This industry has single handily helped thousands of businesses expand, and become highly successful. Here are some myths about the answering service industry.
Misconceptions about answering services
My business doesn’t need an answering service
Many business owners do not realize how much an answering service can help their business. When you try to do everything yourself, there are parts of your business that will suffer. An answering service will care for all calls in a professional manner, and will allow your staff members to be more productive.
That means that more revenue will be coming in, and all parts of your business will be efficiently cared for. Answering services work in all industries, and they possess the skills that you need to make your business highly successful.
It’s too expensive
The truth is, an answering service will cost you less than hiring a full time employee. You will not have to pay benefits, and they will be available anytime you need them. Plus, you will not have to worry with holidays, vacations or sick days. You can hire your answering service to help with after-hours calling or during your regular business hours. They are flexible, and ready to serve you as you need them.
Think about the number of phone calls that you have missed in the past. That is potential income that you are missing out on. With an answering service you will never have to worry about that again.
I won’t know what’s going on with my calls
Just because you have hired an answering service doesn’t mean that you will be left in the dark. Your answering service is working for you, and they will keep you in the loop of all activity that is occurring. They are trained to screen and forward calls to the correct staff member. When appointments are made, your calendar will update immediately. When the answering service takes a message, they will handle it in a manner that suits your business.
Customers don’t want to talk to a machine
This is a true misconception. A customer would prefer to talk to a live person, no matter the situation. Customers detest getting an automated system when they have an issue. They want to talk to someone, and get a solution right away. Having a live person answer your phone will be the best solution for both you and your customer.
Things will be handled right away, rather than getting lost in the shuffle of a busy day. An answering service will cater to your customer’s needs, and that will make your customers feel valued.
Many companies refuse to go with an answering service because they have the misconception that all answering services are located offshore. There are hundreds of answering services here in the United States. Simply take the time to check out the answering service that you are going to go with. Many of them will offer multiple language options, but their native language is English.