A virtual receptionist may be the answer to many of your business needs this year. However, there are some questions that come along with a virtual receptionist. Whether you are looking for a way to grow or cut costs, understanding the basics of a virtual receptionist will help.
Is a Virtual Receptionist a Real, Live Person?
The short answer to this question is yes, a virtual receptionist is a real, live person ready to answer your incoming phone calls. They provide a friendly service with a human voice on the other end of the line for your customers instead of a machine.
Where is a Virtual Receptionist Located?
Your virtual receptionist could be located anywhere in the world. Some of these services specifically use virtual receptionists in the United States and Canada. Many virtual receptionists work from home, while others work in a centralized call center. The service you hire will be able to give you a better idea of where they are located, which will be where your virtual receptionist is located.
What do you Get with a Virtual Receptionist Package?
When you sign up for a virtual receptionist package, you get a specific number of minutes. This will allow you to turn your incoming calls over to the virtual receptionist and only the minutes they are on the phone with you customers will count against your package. Most virtual receptionist firms will allow you to upgrade or buy additional minutes, if necessary.
What will a Virtual Receptionist do for Me?
A virtual receptionist does more than just answer phone calls. They will schedule appointments, forward calls, take messages, answer emails, field general customer questions, take orders and more. Some VR companies will even allow their receptionist to make outgoing calls for you.
In short, your VR will become the liaison between your customer calls and your office. They will screen calls and make sure you only deal with callers when you absolutely have to.
Who can use a Virtual Receptionist?
Any type of business can hire and use a virtual receptionist. Whether you work from home or you run a large corporation, you can use a virtual receptionist for your incoming calls.
How do they Ensure my calls are Never Missed?
When you employ the services of a virtual receptionist firm, you get more than just one receptionist. Smaller packages will usually be handled by two receptionists at a time with a few others for overflow. Larger packages may include 10 or more receptionist to handle your call volume.
When one virtual receptionist is on a call, the other will be able to take any incoming calls. The same goes for breaks and since there are multiple receptionists handling your calls, no call will ever be missed.
What are the Benefits of Choosing a Virtual Receptionist?
Choosing a virtual receptionist comes with many benefits from money savings to time savings. You won’t need an in-house receptionist, which can save you as much as $50,000 per year. In addition, hiring a virtual receptionist gives you the ability to control your spending in this area. No longer will you be paying somebody to wait for the phone to ring.
Another benefit of a virtual receptionist is the time you will gain. You won’t have to cover the phones, which means it won’t ring as much. Eliminating this distraction is a great way to gain focus on the tasks you need to handle in order for your business to grow.
Virtual receptionists will also help you sell more, take orders for you and set appointments. They can upsell customers, per your instructions, and ensure every caller gets excellent customers service. One of the main benefits of hiring a top virtual receptionist firm is the consistently great customer service your customers will receive.
Is a Virtual Receptionist a Good Choice for My Business?
If you are looking to lower cost, avoid hiring any more in-house employees or eliminate office distractions, a virtual receptionist is for you. Even if you just want to use a virtual receptionist during your busiest season to handle overflow calls, your business can benefit from this service.
There are several things you should understand before you hire a virtual receptionist. These are just a few of the most common FAQs when it comes to virtual receptionist services.