Are there barriers to why you haven’t brought on a virtual assistant yet? Many people struggle to see how a virtual assistant could benefit their business but virtual assistants can help anything from a massive company to a one-man show. They can help businesses that run in the mornings, ones that only open at night and those that need help on the weekends.
They can take the burden off your shoulders for scheduling your appointments, greeting customers and finding out who they need transferred to and taking messages for you to handle at a better time. Virtual assistants are a great way to help you run your business better without hiring another staff member. If you’re still having doubts about a virtual assistant, here is a look at some of the common misconceptions people have about hiring them and the truth behind these barriers.
You are afraid to outsource work
You may feel like if you want something done right you’ll have to do it yourself. Entrepreneurs and one-man shows typically feel this more than others because they have the weight of feeling like they should be able to handle everything themselves.
They want to feel in control and make sure the quality is there in the way they expect it to be for every single task of the business. The problem is that this mindset equates to burnout and unsatisfied customers because the quality ultimately suffers. While you don’t like the idea of outsourcing, think about the benefits of having a trained assistant that can help you with tasks such as taking incoming calls, scheduling appointments and assisting with an overwhelmed email inbox?
By having someone do some of the initial work of answering the phone, scheduling your meetings, or sorting through your inbox, you’ll have more time to handle the actual work that needs done like preparing for client meetings, responding to new email leads and handling urgent calls at the right time.
Won’t my workload just go to a virtual assistant overseas?
Many people are under the impression that a virtual assistant could only be outside of the US and that their work is going to workers in Asia or South America. While you can work with another country, you can absolutely work with a virtual assistant right in the country. You can outsource the work nationally so that you don’t have to worry about a language barrier or funny accent with your customers. Plus, you’ll be supporting the local economy.
How will I keep track of their work quality?
You may be concerned that by hiring someone outside of your office, you’ll have no way to manage the work and quality they are offering. By providing clear instructions and examples of what you need, you can have your virtual assistant handling every customer the way you’d prefer. All you need to do is set the standard from the start, allow for a short learning curve and be open to communication on questions. Being detailed and taking the time to answer questions will allow for your virtual assistant to serve you in the best way possible.
What if they can’t handle my detailed preferences?
The last common reason that people avoid virtual assistants is because they think a virtual assistant wouldn’t be able to handle the work. When you work in a specialized industry like a law office or medical practice, this can be pose some challenges on a virtual assistant, but there is an easy solution.
Look for a virtual assistant company that specializes in your field so that you’ll be able to trust that the virtual assistants they hire have the knowledge behind the common jargon used in the field. Just be prepared for potential training on how you do things, the terminology you use and for a learning curve at first. Seek out a virtual receptionist that is familiar with your industry and it will be easy to work together.
Don’t let these common complaints deter you from bringing on a virtual assistant. Virtual assistants are a great way to improve business, lighten the workload on you and to increase customer service quality with clients and customers.