The success of your business depends on your customers. That is why it is important that you provide outstanding customer service. When phone calls are not answered, you are missing out on a world of opportunity. You could lose a potential lifelong customer when you don’t answer the phone.
It can be hard for small business owners who are trying to run their business efficiently. It has been proven that most individuals will not leave a message if they call a business and get the answering machine.
Here’s a list of things you miss out on when you don’t answer the phone at your business.
Every call is important, and missed calls will cause your business to lose more customers. More than likely, calls coming into your office are about information that someone has seen on your website or social media platform. It is only habit for individuals to research products and services online. When they have a question or are ready to buy, they will call the business. If that phone call goes to voice mail, chances are they will go to your competitor.
Throwing away money
Your marketing efforts require time and money. When you allow phone calls to go to voicemail, the money you spent on marketing is being thrown away. This could add up to be thousands of dollars, plus the time you have invested. Marketing is something you want to make the most of, so do not waste your efforts by allowing missed calls to disappoint and repel customers. Hiring a virtual receptionist will ensure you have a knowledgeable staff member to answer all your calls and help potential clients get the information they need.
When you don’t answer the phone, it will cause customers to complain, and that will lead to frustration for you. One way to sidestep that aggravation is to hire a virtual receptionist.
A virtual receptionist is trained to care for all aspects of the customer’s needs. They can answer frequently asked questions, book appointments, take detailed messages, and forward phone calls to the right staff members.
This will help cut down on the aggravation that you and your customers will experience. Virtual receptionists will ensure all phone calls are handled in a timely fashion, which will cut down on angry customers and help your business be more productive.
Not helping customers quickly
If the person who is answering the phones is not knowledgeable about your business offerings, this could cause frustration for your clients. You could end up losing more business because this will not leave a good impression.
Customers want to buy from businesses who know their products and services. If the person who answers the phone knows nothing other than how to say hello, this will reflect on your business in a negative way. Every phone call could turn into a sale, so ensure you treat them that way.
When you are offering products or services for sale, it is important to form a relationship with customers. People want to do business with those that they can trust. Forming a relationship with potential customers will help secure a sale and future business. Customers will return to do business with you if you take care of them.
Getting to know your customers is one of the best things you can do for your business. If you have a relationship with a customer, they will always choose you over a competitor. When you let phone calls go to an answering machine, you are missing out on these opportunities. Having a live person answer the phone will form the foundation of a lasting relationship with clients.
Using a virtual receptionist to answer the phone
A virtual receptionist is an affordable choice when it comes to caring for phone calls. They are contracted, so you will not have to pay them full time benefits. Their hours are flexible, which means you can use them whenever you need them.
If you want to extend your business hours to improve customer service, then you can use a virtual receptionist to obtain this goal. Having a live person answer your phones will make your customers feel important, and reassure them that their needs are efficiently being cared for.
Remember, if you don’t answer your phone, the next company on your caller’s list will. Allow Conversational to answer every phone call and ensure you don’t miss out on new customers and profits!