The legal market has become very competitive, which means you have to step up your game when it comes to customer service. If a client is not happy with your service, they will simply take their business elsewhere.
There are many changes that are occurring in the legal market, which includes large law firms downsizing, and individuals creating solo law offices. This has resulted in lawyers having to find ways to cut cost, as they are branching out independently and offering their services to clients. Many benefits they once had with a large law firm are not feasible as an independent law office.
Many lawyers are choosing to outsource task that can be done by contract workers. This saves them from having to employ full time staff members. A virtual receptionist is a great solution for lawyers who are trying to run an independent firm, while working with a budget.
The phone is one thing that can become consuming in a law office. Clients are continuously calling in to have questions answered, as well as book appointments. If you try to care for the phones and conduct your work, there are parts of your law firm that will suffer.
You could literally become tied up with answering phone calls all day, and not be able to care for your clients’ needs. Here are some of the things you should know about making the switch to a virtual receptionist.
If you are constantly distracted from your work because of the phone ringing, than a virtual receptionist is a great choice. They are located in a remote location, which means phone calls can be directed straight to them, and you will never have to hear the phone ring unless it is an important phone call.
You will be able to care for your clients by preparing their legal cases, while outstanding customer service is given to them when they call into your office. The virtual receptionist will be able to book appointments, and only interrupt you with important phone calls. You will see an increase in your productivity.
Nothing is worse than calling into an office and being placed on hold for long periods of time. When you have a virtual receptionist, your phone calls will be handled in a timely manner, which means customers will experience minimal hold times.
In addition, having a live person answer your phones will make your customers feel good about doing business with you. Their issues will be handled, and there is less room for messages being forgotten. If you want to ensure your clients receive a personal feel when they call into your office, go with a virtual receptionist. These receptionists are trained to be professional and friendly.
Other benefits of hiring a virtual receptionist include:
- Screening phone calls
- Affordable solution for customer service
- Extend business hours
- Get live updates when appointments are booked or changed
- Great solution for vacations, sick days or holidays