Hiring a virtual receptionist is a big deal. This person can help you with many basic tasks and provide plenty of benefits. Here’s a look at some of the things you should know before you decide to hire a virtual receptionist to help your business run smoothly:
What is a Virtual Receptionist?
Before you go any further, it’s important to know what a virtual receptionist is and what they can do for you. Just as you might think, this is a person that handles your receptionist duties remotely. They don’t have to come to your place of business to answer the phones.
Virtual receptionists are contract workers and they perform many of the same tasks as traditional receptionists handle. They can take messages, handle phone calls, make follow up phone calls, manage your schedule and more.
How does a Virtual Receptionist Work?
Since the virtual receptionist works from a remote location, they use specific software that is dialed into your computer and phone system. This allows all the incoming phone calls to be routed to the virtual receptionist. They can take messages and deliver them to the right person in your company from there.
This service will operate when you turn it on and stop when you turn it off. VRs can cover breaks, help you when you’re out of the office or handle all of your phone calls. A few examples of how a virtual receptionist can be used include:
- Lawyer – Use the VR when you’re in court and out of the office.
- Dentist – Use the VR when you’re with a client and they can schedule appointments and provide reminder calls for you.
- Small Businesses – Any small business can use a virtual receptionist to help with busy seasons.
These are just a few of the many examples of how a virtual receptionist can be used to help your business and how they work.
Reasons to Hire a Virtual Receptionist
Did you know that about 75% of the calls coming into a small business end up as hang ups after reaching an answering machine? This is a massive amount of missed opportunities, which could catapult your business to the next level.
With a virtual receptionist, you can cut the percentage of calls ending up as hang ups on your answering machine to nearly none. As long as you use your VR properly, you don’t have to miss out on any opportunities any longer. A live person answering the phone will provide far better customer service than just a machine that most customers will hang up on anyway.
Compared to running the show all by yourself, a virtual receptionist can help you look and act as a more professional and larger business. You will gain more time and you will have the ability to take better care of your clients with a virtual receptionist.
Along with these reasons, compared to a traditional receptionist, a VR can save you quite a bit of cash. They cost about 20% of the cost of a traditional receptionist and provide the same services, sometimes even more.
If you’re looking for a way to provide better customer service and grow your business, consider a virtual receptionist from Conversational Receptionists.