As a business owner, you are aware of the importance of good customer service. However, with advances in technology, customer service is not what it once use to be. People crave interaction with an actual human, and customers do not favor calling your business to get an automated machine.
Many customers will stop doing business with companies who use automated systems. When a customer needs help, they want to talk to a person and be reassured that their issues will be taken care of.
Business owners are starting to see the frustrations that come with using automated systems. They only lead to poor customer service. The solution to this issue is to hire the help of a live answering service. How you handle your customers will have a huge effect on your business.
When your customers are getting the care they need, your business will thrive. Those who have chosen to go with a live answering service are seeing those benefits. Their productivity increases, as well as their revenue.
How to find an Answering Service
You will want to take the time to look around at a variety of companies that offer this service. Start by looking at their website, and review all that they can offer your business. If there are questions that you have, and you cannot find the answers, call them. You never want to leave questions unanswered. It is better to discuss everything up front.
You will want to find out what types of businesses they have serviced, and how many years they have been in business. The best choice is always a company that is used to working in your industry, as they will have the experience that you require.
They will already know all the basics of your industry, and be able to handle calls more efficiently. Read testimonials, as this will give you a better insight as to how happy others have been with their service.
Same Day Activation
There are some precautions that you want to take when hiring a live answering service. Think of it this way, when you conduct an interview and hire a person, do they start the same day? You live answering service will be the same way. They should never start on the same day.
They will be the first person that anyone who calls into your office will talk to. Therefor you want to ensure that they are prepared to make a great first impression.
You want to go with a company that has a new client process. During this time they should ask loads of questions, and begin to customize a service catered just for your business. This process can take anywhere from a few days to a week. It will really depend on the size of your business and the demands that the answering service will have when answering the phone.
Staff and Training
You need to be aware of what type of training the answering service provides their staff. You want to make sure that the person answering your phones is professional and has the skills to care for your clients.