When you hire a virtual receptionist, you won’t get the same services compared to an in-house receptionist. However, some of the things an in-house receptionist could do, you may not really need. A virtual receptionist, on the other hand, provides more coverage at a lower price. Here’s a look at the services provided by VRs.
Custom Call Handling
One of the things many businesses are worried about when they hire a virtual receptionist is the customization. Your calls can be customized to fit your needs in the way they are answered and handled. You don’t have to worry about your customers feeling like they are not actually calling your business. Instead, the virtual receptionist will answer your calls just as your regular receptionist would.
You can have calls handled per your specific instructions. This means you can control what your virtual receptionist will save in specific situations. You can even provide a list of FAQs so your customers get all of the help they need.
Ability to Turn them On and Off, as Needed
Maybe you are using a combination of an in-house receptionist and a virtual receptionist. If this is the case, you will be able to turn on your virtual receptionist service and turn it off as you feel necessary.
If your in-house receptionist heads out for lunch, you can turn on your virtual receptionist. If they are gone for vacation, you can turn on your virtual receptionist. No matter what your reason, you have the ability to turn on your VR any time you prefer.
Full Appointment Handling
If your business depends on setting appointments, your virtual receptionist will handle this task. They can book each appointment and even help with appointment reminders. Your VR will be able to access your calendar and make sure the appointments are scheduled at appropriate times. Then, they can send an email, text or make a phone call to remind your client.
Transfer Important Calls
A virtual receptionist will also transfer any important calls directly to you, if you give them the instructions to do so. Whether you are in the office or out and about, they can transfer the call to any number you prefer.
Maybe your business takes orders over the phone. If this is the case, your virtual receptionist can handle all your order-taking needs. They can take the orders and enter them into your system, making it easy for you to fulfill them.
Handle Light Customer Service
A virtual receptionist may not have the authority to issue a refund, but they do have the ability to handle some light customer service. If a caller needs directions, hours of operation or an answer to another general question you have already provided, they can handle this for you.
There are several services a virtual receptionist can handle for you. They don’t just answer the phone and transfer the call. In fact, most of your incoming calls will never make it to your actual office once you hire a virtual receptionist. Instead, the calls will be handled professionally without distracting you and other employees from important tasks.