Business owners often have to act as a jack of all trades. It’s difficult to get everything done when phone calls are constantly coming in for customers that want to schedule appointments and ask general questions.
Some calls are more important than others, but there’s no way to know what type of call the next one is going to be. This leaves many business owners feeling like they have to answer every call all day long.
This unique task can mean the difference between a waste of time, interruption from an important task to a potential new client that will bring a great deal of income to your business. When you own the business, can’t you simply hire someone else to start vetting the calls that are coming in?
Now you can by hiring a virtual receptionist to take all of your calls during work hours and after in order to transfer thee important ones to your staff, answer those general questions and take messages on the not-so-urgent calls. Here is a look at what you can be doing with your time while your virtual receptionist takes over answering all of those distracting phone calls.
You can focus on the customers in front of you
When you have a store or office that customers come into, it’s frustrating when you have to leave a conversation or make yourself unavailable due to the phone ringing. Customers don’t want to have their conversation with you disrupted by an obnoxious ringing phone. Serve your customers better by leaving the phones to a phone answering service and focus on the personal interaction.
Don’t split your attention between them and the phone; let someone else answer the phones while you’re busy because the person calling won’t notice a difference in service and your customers in front of you will feel more satisfied with their visit.
Work on the calls that are urgent
With a phone answering service, you can understand which urgent calls came in today for you and which ones can wait. When you aren’t answering every incoming call, you can be spending the time to reach the vendors and customers that are more urgent.
Give them the time of day on the phone and don’t worry about putting them on hold to take the other incoming calls. You can talk with them for an hour if needed without interruption. Plus, you won’t be getting calls from vendors trying to sell you a pitch you’re not interested in which is a waste of your time.
Other operational tasks
Perhaps your business needs to work on marketing efforts between writing an ad for the newspaper, updating the website or posting items on social media. Use your extra free time to work on marketing and other operational tasks like your to-do list for tomorrow, clearing up your inbox, filing and brainstorming ways to grow your business.
Rather than answering every incoming call, you can hire a live answering service or virtual receptionist to handle all of your calls while you focus on more pressing matters.