You might have wondered if having a full-time receptionist for your small business is necessary. It’s not! But someone has to answer the phones or respond to customer inquiries. Your receptionist is the face your company presents to the world, whether it’s over the phone, in person, or online.
Many small business owners admit to considering acting as their own receptionist if it would save money.
But does the time investing in answering phones, taking messages, transcribing voicemails, and organizing email inboxes actually somehow save you time or money? We’ll explore that question in this post as we look at what’s cheaper: A virtual receptionist or being your own receptionist.
Should you be your own receptionist or hire a virtual receptionist?
There are a few factors you have to consider here. First, how much work is involved? Can you handle answering calls efficiently while still taking care of business? What’s your current business climate like? And finally, what do your finances have to say about this?
How much work is involved?
First, how many calls, messages, or appointment requests are you currently receiving?
Imagine receiving that amount of calls on your own, and needing to be available at all times to answer or respond. Does that sound impossible or practical for your business?
Can you handle it efficiently?
Second, do you realistically have the time to take those calls, messages, and appointments?
Do you have the time to transcribe voicemails, deliver messages, respond to emails, etc.? If you’re already feeling pressed for time, the additional load of acting as your own receptionist may take too much of your attention away from the things that are most important for your business.
What’s your business climate?
Third, what are things like at your business right now?
Are you entering or exiting a period of growth? Are you implementing any new strategies or building your team? All these aspects are important in figuring out if it would be cheaper to hire a virtual receptionist or be your own receptionist. You probably won’t be able to “afford” to be your own receptionist if you’re focusing on company growth–you won’t have enough time to do the job properly, and hiring a virtual receptionist will ensure no leads go unanswered.
Time is money
Last, what are your finances saying?
Time is money. Don’t think you have enough money to hire a virtual receptionist, but think you’ve got the time to take on the job duties? Check our pricing page. We offer 3 different levels of monthly plans so every business can find a plan that fits.
When you factor in the time you’re spending answering phones, taking messages, and responding to emails while acting as your own receptionist, it’s costing you more than it would to hire a virtual receptionist. Virtual receptionists will always add a professional touch to your company by answering the phone in a friendly, and helpful manner every time a customer calls.
The answer is clear: If your business is receiving any amount of calls or inquiries, it’s cheaper to hire a virtual receptionist than it is to be your own receptionist.
Read next: 5 Biggest Myths About Small Business Loans