Trust is critical to a successful workplace. You can build a positive working relationship based on trust by following some basic rules for yourself. Remembering to listen and showing your employees you are engaged is a great start. Limit the lectures and show your staff that you trust their judgement.
Delegate tasks to show your staff members you trust their capabilities. Having a trusting work environment allows both parties to keep everyone’s best interests in mind in decisions and through their work. It’s hard to regain trust once it’s lost, so it’s important to work hard to gain it and keep it. Here are some tips to create trust with your staff.
Learn How to be a Good Listener
A great place to start is by learning how to listen. Listening is a challenging skill because most people are great at saying what they want to say and waiting for their turn to talk again. Not all people are great at listening to others’ words, considering their point of view and properly responding to their comments or questions.
Rather than nodding along as someone talks and then speaking your peace again, show that you are listening by responding specifically to their point or taking a moment to pause between your acknowledgement of their words and your next thought. Managers like to be talkers and run the show, but if you aren’t hearing the suggestions and concerns of your staff, you are not doing your job.
An employee won’t feel confident if you constantly judge everything they have to say. Instead, listen to learn. Don’t interrupt, give your undivided attention and don’t speak until your employee has completely finished his or her thought. Your staff will start to feel safe to come to you with ideas and concerns.
Watch the Lectures
You may be tempted to lecture your staff to make sure they are doing the job right. What you’re actually doing is teaching your employees that you don’t have faith in their decision-making abilities. They may become defensive and feel a lack of confidence in their own decision-making skills. Your staff needs to have faith in themselves, and lecturing may cause more resistance and negativity from staff. Instead, ask reflective questions like “would you consider…?”
The more tasks you keep to yourself as a leader, the more your superiors will feel that you don’t trust them with any of the harder projects. When you feel like the only way to get the job done right is to do it yourself, your employees will be able to sense this. Build trust in the workplace by delegating tasks, and allow them to grow and advance in their skills.
When your staff has more responsibility, they will feel more empowered to work harder. After a task is done, focus on the progress and comment positively about the job, even if they didn’t meet your expectations. Don’t remind the employee of what they didn’t do right but emphasize what they are able to do the next time.
Building a trusting relationship will help with communication, teamwork and of course, success. Work on trust and keeping up the morale in order to decrease turnover, have a positive office environment and have a happier staff that will work harder to please your clients.