Virtual assistants are becoming the norm for small businesses and it’s time to get yours set up with one. You’ve probably heard about virtual assistants and perhaps even looked into it before, but you’ve never taken the plunge. What is holding you back from using a virtual assistant? You may be thinking that you feel like your staff is handling the phones just fine and that there would be no other reason to bring in a service like this.
This is where you may be misinformed; virtual assistants do much more than just answer your phones. Running a business requires everything from customer service to administrative duties, accounting to marketing, and you may not have realized that a virtual assistant can help you in all of these areas. Here is a closer look at the truth behind using a virtual assistant.
Virtual assistants are a jack of all trades
You may not have realized how many “hats” a virtual assistant wears. They can handle everything from your incoming calls to transferring calls, scheduling appointments to mailing thank you cards to new clients, and even helping you to update your social media pages or research for your next blog post.
There is so much more to a virtual assistant’s capabilities than just answering the phone and taking messages. Your customer service quality will improve due to having a reliable, professional assistant handling all of your calls with no more missed calls and you’ll notice that you have an extra set of hands to help you some of those other time-consuming details you’ve been behind on lately.
You’ll find you can focus again
Another great perk is that while your virtual assistant is helping you with these details you’ve been struggling with, you’ll have more time to focus on the tasks you do need to handle. When you’re trying to write a great blog post or plan your budget for the year, the last thing you need to be doing is trying to schedule appointments, answer the phone, or helping a customer with a question. Your virtual assistant is now there to take on these huge distractions so that you can work distraction-free, with uninterrupted focus allowing you to work at your best.
Phone calls will improve
You’ve probably neglected to look at how phone calls could be affecting your business. Someone always manages to answer the phone and calls always get returned promptly, so what else could be needed? It turns out that customers that don’t get a professional interaction on the phone may have a poor view of your brand.
In addition, missed calls often don’t lead to a voicemail from the customer which means you are losing business during lunch hours, breaks, or when too many lines are ringing at once. Your virtual assistant doesn’t miss any calls as there are always multiple people to assist with the incoming calls. In addition, they are offering your customers a consistent experience when they call in as they are always greeted with the same scripted greeting you’ve set up and they are always treated professionally and with no rush.
Business is bound to improve and growth is bound to happen when you have a virtual assistant making you look great to your customers behind the phones. Allow your virtual assistant to answer your calls and help with all areas of your operations and before you know it, you’ll have a cost-effective way to get everything done and done well.