When you own a business, you become totally involved in every aspect of it. You do not have the privilege of clocking out at the end of the day. No matter how many hours you work in a week, there is always more to do. You can’t be everywhere at once, but you need to know that all aspects of your business are properly being cared for.
While you may love to be the one who personally greets your customers every time they call or stop in the office, this is not always obtainable. Almost all business owners have to hire help to man their phones. Otherwise, it becomes a nightmare to get anything else done during the day. Your focus should always be on income producing activities.
You need a person who can be available for your clients even after business hours. This doesn’t mean 24-7, but a few additional hours after you lock up for the night. You need someone who can manage your office when you are away. However, as a small business owner, it is important that you stay within reason when hiring help.
A virtual receptionist is the answer. The provide someone who can care for your business in a professional manner. This type of receptionist is not stationed in your office. Instead, they work from a remote location. It becomes easier for them to stay on task, because they are not in the middle of your business office.
Why would you want to hire a virtual receptionist?
There are many reasons why business owners go with a virtual receptionist. For one, they are an affordable solution to office staff because you do not have to pay full time benefits. Here are some other reasons why it makes a difference who you get to answer your phones.
Many businesses close up shop before the evening begins. This makes it hard for people who work 9 to 5 jobs. If you have a virtual receptionist they can answer the phones after you close your office or before you open in the morning. Many of them work 7am to 8pm. This is an affordable choice that will ensure that your clients are cared for properly. Plus, you can be alerted by your virtual receptionist if any emergencies arise.
Many customers do not appreciate an automated phone system. We live in the age of technology, but people still want to talk to a human. Although, automated receptionists are available, a real live virtual receptionist is more personable. Your clients will appreciate this aspect of your business. When clients have an issue, they want to talk to a person, not a machine.
Holidays and Vacation
You never want to leave your business closed just because you are away. Or maybe you want to give your whole office a holiday off, but need someone to care for your phones. A virtual receptionist can be available anytime you need them. They are hired as a contractor, and you will not have to worry about your business being taken care of. Virtual receptionists have the ability and skills that are needed to professionally take care of your business when you are not around.
It is important that you have someone you can trust answering your phones. You want them to have a great phone presents, so clients feel good about calling your office. Stop trying to care for the phones yourself, and go with an affordable solution that will leave you feeling good. A virtual receptionist is clearly the one for the job.