Any time something new comes along or becomes popular, people find a way to come up with ridiculous misconceptions. Even though call centers and virtual receptionist have been around for many years, there are still plenty of misconceptions out there. Here’s a look at some of the most common misconceptions you might run into as research virtual receptionist services.
You don’t Need a Virtual Receptionist
Many people will tell you a virtual receptionist isn’t necessary. However, the truth is, you probably need this person as they can save you money, time and give you additional benefits you cannot get from an in-house receptionist.
Have you ever missed a call? Do you wonder if missed calls are costing your business? With a virtual receptionist team, you will never miss another call or have to worry about losing business due to a missed call.
Virtual Receptionist are Expensive
This is simply not true. Most businesses could save money if they skipped hiring an in-house receptionist and hired a virtual receptionist instead. A VR costs about 80% less than one full-time, in-house receptionist per year. For most businesses, hiring a virtual receptionist service will actually save them money and help them make more money.
Even if you already have an in-house team of receptionists or a single in-house receptionist, your virtual receptionist team could be used to cover breaks, vacations, sick time, holidays and times when call volumes are higher than normal. When you do this, you are making sure no calls go unanswered and you can actually take advantage of all the potential business opportunities coming your way over the phone.
You’ll Lose Control Over your Phones
Another huge misconception about virtual receptionist services is that you won’t have control over your phones. When you outsource your incoming calls to a virtual receptionist service, a good service will keep you in the loop. You will get daily or nightly updates via email with all of the work they have done, the messages left for you and anything else you need to know.
In many cases, companies have reported they feel more in control with a virtual receptionist service than an in-house receptionist. This is a huge benefit if you love to have control over your phones.
Language Barriers Will Become a Problem
This is a big misconception as many companies only use Canadian and United States call centers for your calls. This makes it easy to keep the language barrier out of the equation. You can use plenty of English speaking virtual receptionists for your company.
Callers Won’t Like your Virtual Receptionist
This is just a bit of a ridiculous misconception as your virtual receptionist is still a human, live, real person. They are not a machine and they will answer the phone as if they are sitting in your office. Your virtual receptionist will provide a full professional representation and image for your business.
Your VRs won’t Know your Industry
Some VR firms will actually specialize in specific industries, such as health care or law. However, others will provide teams capable of handling multiple industries. This will provide you with the ability to easily find a service that can handle your industry.
Whether you run a lawn care business, a law firm, a health care business, an ecommerce website or any other type of company, you can certainly hire a virtual receptionist firm for your needs. Most services already know our industry well and they will take your instructions, as well.
Customer Service will Slack
When you choose a solid virtual receptionist firm you will get the best customer service you can find. These firms hire people and train them to be excellent at over-the-phone customer service. They will provide you with a better image than most in-house receptionists, especially if you expect your receptionist to handle more than one job.
There are several misconceptions out there about virtual receptionists. However, you have to remember that if a business hasn’t really used a virtual receptionist firm, they may not really know what a virtual receptionist service is all about. Do your own research and you are sure to find the right one for your needs.