Having a virtual receptionist can be very beneficial in a number of ways. When you own a busy law firm, you want to make sure that your receptionist possesses certain traits. A law receptionist will need to be able to multitask, because the way the office runs will highly depend on their performance.
The receptionist will be the first person any of your clients will interact with. That is why it is important that you hire a virtual receptionist who is cut out for the job at hand. Here are some of the characteristics that a virtual receptionist should have when working in a law firm.
Good communication is the key to success. The receptionist is the very first person that will have interaction with anyone who calls your office. You want to ensure that the receptionist can communicate verbally in an efficient manner.
Making a good first impression is highly important to your law firm. There can be a lot of stress in your busy office, and a good virtual receptionist can lessen that by having outstanding communication skills. You want a receptionist that will be able to remain calm, even when things are a bit stressful.
A virtual receptionist’s tasks can be varied according to your needs. Some law firms may only use a virtual receptionist to answer phones, while others will have them schedule appointments. Your virtual receptionist is very diverse in the tasks that they can manage. You will want them to have exceptional organizational skills.
They will need to be able to run the office even when you are not around. You want your receptionist to be able to prioritize tasks, and to balance their work. Organization is a major trait that you want your virtual receptionist to possess. If you disregard this when looking for a receptionist, your office could experience more stress than necessary.
We live in the technology age. Therefore, you want your receptionist to possess good technological skills. You will want them to have more than just a little bit of computer knowledge. They will need to know and understand your scheduling system, how to work all office equipment, and how to conduct research when needed. It is best if they have a vast array of tech skills that can benefit your office in a major way.
Thoroughly conduct an interview when looking for a virtual assistant. Ensure they have the skills and traits that are needed to make your office run smoothly. You want a receptionist who is friendly and can make a great first impression with anyone they are interacting with. They should be able to multitask, and easily solve problems that may arise.
Ensure they can efficiently work your phone system, and are good at screening phone calls that come in. A basic knowledge of computers is great, but you want someone who knows a variety of software, as well as having the ability to learn quickly.