When you are trying to plan a vacation, nothing is worse than calling a hotel and getting an answering machine. This is not good customer service, as the individual will more than likely hang up, and move onto the next lodging option.
There are more than enough options when it comes to the lodging industry. That is why you have to ensure your customer service out ranks the rest. It can be hard if you are trying to keep costs low for customers. It is not always possible to hire full time staff to answer the phones. However, there are affordable solutions to staffing your lodging business.
Here are some benefits of hiring a virtual receptionist.
Live Person Answering the Phones
Never miss out on a potential opportunity again. When you hire a virtual receptionist to answer your phone, they will work the hours you need them. Since they are working from a remote location, they are flexible. You will not need a warm body sitting at the front desk to answer phones.
The person at the front desk will not have to be bothered with the phones, and this means they can focus on checking in customers. Nothing is worse than standing in front of a hotel staff member who is on the phone, and all you want to do is check in.
Front desk staff will be more productive, and important task will not be overlooked, such as inspecting rooms, scheduling repairs and stocking. The way your phones are handled will be a direct reflection of your business. If customers call in and get a machine, they will not be impressed. However, if they call your hotel and receive a helpful person, then they will be excited about visiting your hotel.
Allowing phone calls to go to voicemail will create miss opportunities. A virtual receptionist can work flexible hours, is dependable, friendly, and able to care for all your customer’s needs.
When you hire a virtual receptionist, you are gaining a knowledgeable staff member. They are trained to care for customers, and take the time to know your business. You will supply them with a frequently asked questions list, and from there they will be able to book rooms efficiently.
You will not have to invest long hours of training them, nor will you have to worry about supplying them with the equipment to do their jobs. A virtual receptionist is ready to start caring for your clients right away.
Your customers will be serviced in a timely fashion, without having to push multiple buttons on the phone or leaving detail messages. This is something all customers will truly appreciate.
Specials and Promotions
Your virtual receptionist will stay up to date on your offerings, so all customers who call in will be informed of current specials and promotions. This will create more opportunities for your customers to save money, which will make customers feel good about going with your hotel.
Most guests will not be familiar with the area that they are booking their hotel. Therefore, many of them will need to gather directions to your location. Your virtual receptionist will be working remotely, but they will still have the ability to get your clients to your location by supplying them with good directions.
Your virtual receptionist becomes another staff member. They will care for all your customer needs, and be able to step them through the process of leaving a testimony. This will help future customers see what a positive experience others have had. In return for a testimony, your virtual receptionist could offer a discount for another night stay at your hotel.
The possibilities that a virtual receptionist can offer your business are endless. They can book rooms, as well as send out local information packets to each guest. This will help your customers maximize their time when visiting your facility. Since many individuals book hotel rooms for vacation reasons, sending out local information can be an added bonus. These are task your virtual receptionist can be in charge of.
As a business owner, you do not have time to complete all the tasks you want to. However, keeping up with social media is something that could really increase your business. A virtual receptionist is trained and knows how to care for all social media needs. They will be able to run regular campaigns on your social media, which will help your business grow and flourish.