Having a receptionist for your company is vital for productivity, making first impressions with customers and helping to keep the workflow under control while eliminating interruptions. You need someone to answer calls, help with basic questions and take messages when you’re busy.
Does that mean you need to hire a full-time receptionist to sit in your office? Not exactly. Virtual receptionists are the way of the future, and you should really consider hiring one. Aside from the fact that you get all of the perks of an actual receptionist without paying a full-time salary and benefits, you will have someone that is focused on handling every customer with the absolute most professionalism. Here is a look at why you need to hire a great virtual receptionist:
A trained virtual receptionist is going to be well versed in handling customers with the utmost professionalism. A busy receptionist at your front desk trying to greet customers, do data entry and answer phones may sound rushed or curt with your customers. Your virtual receptionist’s whole job is to keep your customers happy without distraction.
They will be able to multi-task way better from their home office, remain professional and be thorough with each customer’s questions or concerns no matter how small the request is. They’ll remain professional in all interactions with you and your staff too. You don’t have to worry about how the first impression will go between your customers and your company; that part is guaranteed to be professional.
A great virtual receptionist will be resourceful when there are issues or the time calls for it. When the system is down, the phone isn’t working great, the server is having issues or the phone is ringing off of the hook, your receptionist will be great at explaining the situation, working with customers through the issue and thinking on their feet. You won’t have to worry about tricky calls; your virtual receptionist will know how to handle it without angering customers regardless of the situation.
You don’t have to worry about whether or not your receptionist is going to be late to work today. Your virtual receptionist works from home and is always ready for every call that’s coming his or her way. You don’t have to worry about shifts ending or lunch breaks; you can have multiple virtual receptionists to handle a bulk amount of calls at once. You’ll have a dependable answering service with your virtual receptionist except you’ll still have the personalized touch of a real person compared to an automated system.
Your virtual receptionist will be dedicated to doing the work well. They won’t waste time on the phone which wastes your money; they will handle calls efficiently and get the messages to the correct people timely. You won’t have to worry about a receptionist sitting on the clock at your office when the phones are slow or they are distracted by personal problems. You’ll have a virtual receptionist that is waiting by the phone, handling your emails and any other tasks you need without worrying about time wasting.
Consider these reasons for why you could use a great virtual receptionist.