Employees are certainly entitled to their vacations. Actually, vacations are very important to both the employee and the company they work for. A break from work can help to revitalize an employee and give them the motivation to come back ready to work even harder.
However, when employees take a vacation, it can leave the business shorthanded, especially if it’s a small business. There are ways to fill the gaps and make it easier to get through the time your employees are gone. Here’s how remote reception can help you during an employee vacation:
Covers the Time they are Gone
If your vacationing employee has the responsibility of answering the phone, you may think this responsibility is now yours or another employee’s. However, when you or someone else in your company has to take on a second responsibility, it can cause major issues. Work may start to pile up just so that the phones get answered.
There’s a better way to cover the time your employee is gone. Remote reception can help give you back your time by filling in on the phone answering duties. Even if the employee on vacation doesn’t answer the phones, taking this pressure off of another staff member can free them up to help fill in the gaps.
High Quality Service
It’s vital that you provide high quality service to your customers. By doing so, you ensure they will remain loyal for many years to come. When you are trying to cover a vacation, using remote reception can give you the high quality service you need.
You don’t have to compromise your business because an important staff member takes some time off for a trip. Instead, use remote reception to ensure you provide high quality service to your customers without interruption.
Remote Reception Covers You No Matter What
It’s inevitable that you will get called away from the office or something will happen when you are shorthanded. This can make it hard, since you cannot be in two places at once. However, remote reception has you covered.
If you are the one responsible for the phones, while shorthanded, remote reception can step in and cover you. Leaving the office for a meeting or for any other reason doesn’t have to be stressful anymore.
Less Expensive than a Temp Worker
Another option many use to cover employee vacations is hiring a temp worker. However, this can be very costly and you never know what type of employee you will get.
With remote reception, you don’t have to worry because you get a professional virtual receptionist for a fraction of the cost. Often, a virtual receptionist is more than 50% less expensive than hiring a temp worker to cover the time your employee is gone.
If you struggle to get by when employees take a vacation, you should consider using remote reception. You will not only receive the help you need, but you will also be able to provide high quality service at a fraction of the cost.
Whether you continue to use remote reception after the vacation or you go back to the way things were before, this option will always be there waiting when you need to fill a gap. You can keep using it to make your staff more productive or wait until the next time somebody is out of the office for an extended amount of time.