Your clients deserve your best service all year round but the holidays can make it especially hard to keep up the hard work. Your clients may not feel as appreciated during the holidays because your busy schedule may not be allowing you to be at your best.
Your phone calls may be too short making your customers feel unheard, the professionalism may have gone out the window as you try to help too many customers and you probably forgot to do something above and beyond to make your customers feel extra special because you simply didn’t have the time.
Not only do your customers deserve the best all year, but they deserve even better during the holidays because at the end of the year, they want to be shown your appreciation for their patronage all year. Here is a look at why your clients deserve the best service from you and your answering service this holiday season.
Show them appreciation by treating them like new clients every time
You may need to treat every client that calls in like they are brand new. A brand new client gets extra special treatment because you want to lock in the business relationship and you want to impress them still. A regular client is already pretty committed to continuing doing business with you so it’s easier to treat them like another number. Try treating all of your clients like they are brand new because your clients can easily take their business anywhere else at any time.
Hire an answering service if you haven’t already
If you don’t already have an answering service, you should definitely get one for the holiday season. They are a perfect year-round solution, but they are especially helpful during the holiday season. Their whole job is to answer all of your phone calls for you when you don’t have the time, treat your customers with total professionalism and take some of the weight off your shoulders.
Have them handle your phone calls so that each customer is still getting quality service and enough time on the phone to get all of their questions answered. You can focus on the more important tasks, helping the customers that are currently in the office and attending meetings without phone interruptions. Plus, you can focus on what kind of holiday giveaways you want to hand out to your great customers.
Outsourcing to the best answering service
Make sure when you outsource your phone calls to an answering service this holiday season that you’ve chosen one that is the best. There are plenty of options out there and choosing one that is familiar with your niche is a great way to start.
You want one that can handle your medical office’s terminology or the type of customers that call in to your law office. They should have a low employee turnover rate, have competitive rates and have hours available 24/7. The great thing about answering services is that they will help your customers after hours and on the weekends which is great during the time off this holiday season.
Start your New Year’s resolution early this year; prioritize your customer service needs with your company so that you can start the New Year with a solid group of satisfied clients.