A virtual receptionist can really make a difference when trying to cut costs. They can be useful in a number of industries, but small law practices are turning to them more and more. Many law practices no longer utilize receptionist in their office, because the savings of a virtual receptionist just make sense.
This approach also helps make customer service effortless. The benefits of a virtual receptionist are endless. Here are some of the reasons why law firms are turning to virtual receptionist.
Lawyers do not always have a lot of time to step through the interview process to find a trust worthy and quality receptionist. It takes a lot of grunt work to find just the right person. You want to focus your energy on income producing activity.
Deciding to hire a virtual receptionist is the perfect solution, as they are already aware of what they need to do. They have been trained, gone through a screening process and know what it takes to work in the professional world.
As a law firm, you will be dealing with all sorts of people. Many of them have been involved in criminal offenses. Some receptionists are not willing to deal with individuals who have committed crimes. Clients who call into your office are typically not dangerous, but it can weigh heavily on some people to work with criminals.
Some of them may be local, and that can send a fear through people. When you go with a virtual receptionist, you do not have to worry about this factor. They are not local, and these individuals are trained to work with a variety of clients.
Anyone who is going to answer phones for a law firm needs to understand the importance of being professional. You want a receptionist who is willing to maintain professionalism, and be highly organized.
Your virtual receptionist will understand the importance of paying attention to detail, and multi-tasking. With the receptionist being in a remote location, this will help them stay on task, and not get bogged down with office chaos. A virtual receptionist can help increase productivity.
More Than One Practice
It can get very hectic if you have multiple offices, but a virtual receptionist will be able to care for all of them. This is handy, because they are the ones that will be organizing your schedule. Having your phone answered by one person for multiple offices will benefit you greatly.
A busy office can bring a lot of stress. Having a virtual receptionist will eliminate them from being at the core of this stress, and allow them to continue organizing and answering phones. Being in a busy office can take the focus off activities that are most important to your business.
Your clients are very important to you. You want the first impression that they receive to be a good one. That is why you need a receptionist that is professional, well trained and can maintain their composure, no matter what. Virtual receptionists are used to interacting via phone, and they have a great phone presents.
If your firm is small, then you are probably trying to save money every way you can. Not hiring a full time employee can really cut costs in a major way. You do not want to be answering your own phones, because you need to focus on the important income activities. Even though you are a small practice, do not appear that way. Answering your own phones will leave a bad impression.
Most law practices have set hours of 9 to 5. A virtual assistant can be hired to care for after hour issues. They work from a remote location, so you can work with them to set hours that will help your clientele more.
A virtual receptionist has so many benefits. They will ensure that your phones are cared for, and learn how to properly screen your phone calls. Let’s face it, not every call that comes into your office needs your attention. A virtual receptionist is trained to know and understand this. This will help you stay focus on your task, while only being bothered with phone calls that truly require your attention.