Have you considered a live answering service for your legal office? When it comes to your clients, it’s a given that your image to them is a priority and that you always want to come across as professional, trustworthy and with superior customer service. Sometimes your busy schedule doesn’t allow you to return messages as quickly as you’d like, answer the phone every time it rings or to spend as much time with your clients when they pay a visit.
These little moments don’t leave a good impression with your clients and it’s hurting your business. How do you correct this issue? A live answering service is the perfect way to improve your customer service at your legal office and here’s a look at why.
Why hire a live answering service when we are capable of doing it ourselves?
When your schedule starts to fill up with meetings, appointments and errands, the last thing you have time for is answering the phone and scheduling future appointments. A live answering service can do all of this busy work for you while you are free to focus on the real task at hand. They act as an extension of your staff while working from their own location. You can have them handle incoming phone calls asking to set up an appointment or for basic information and you can keep working on the core of your business.
Why legal offices love live answering services
For starters, legal offices like live answering services because they can choose one specialized in this type of business which means the service will be well versed in handling your clients. Calls will get directed to the right person in the office if needed as well. It’s easy for the law office to trust a live answering service knowing that they are prepared with the right lingo related to their services that will get the information from one person to the other.
Other reasons that live answering services are a great idea
Along with the fact that your live answering service can handle your calls 24 hours a day, 365 days a year if you’d like, you don’t have to worry about taking a sick day, vacation or having inclement weather. Your answering service will handle the calls and keep business running as usual.
Rather than an automated phone service that will make your customers feel less than important, a live voice on the other end of the phone will make sure your customers feel valued and understood when they call.
The answering service can follow a script or procedure you’ve put in place so that you can ensure your clients are treated the same and yet they aren’t listening to an automated recording that makes them feel like a number. Your customers will hang up feeling heard and feeling confident that their message will get to the right person.
Another great feature is that live answering services can provide bilingual services. When a client calls and doesn’t speak English, you can have a bilingual answering service help them with ease.
Regardless of who is calling, your customers will have a prompt response with courteousness every time. You don’t have to worry about whether or not you or someone in the office will have time to answer the phones; the live answering service has your back 365 days a year. Consider hiring one for your legal office and stay focused on the part of the business that really needs your attention.