A law office is a busy place, and there is constant high demand to answer the phone. Communication is key in this type of office, and you will be catering to customers’ needs constantly. It is highly important that you have a great phone presents, and understand how to deal with a variety of people.
A lawyer becomes a trusted confidant for their clients to discuss all their legal issues. Many times, the phone will ring from the minute the office opens, until closing time rolls around. Since this is the case, a law office has to put into place a system in which clients can communicate with them efficiently. If the lawyer took every phone call themselves, there would be no time to prepare for court hearings, filing paperwork, and a multitude of other task that needs to happen.
A virtual receptionist is a great solution for a law office. They work from a remote location, which means you will not have to be interrupted by the sound of a ringing phone. All vital phone calls will be forwarded to you, and you will become more productive. This means that you will be able to care for your clients’ needs more efficiently.
The benefits of a virtual receptionist are endless. They are trained professionals who can do much more than just answer phones. A virtual receptionist will be able to answer frequently asked questions, book or change appointments, and forward calls to staff members. They can take detailed messages, as well as screen phone calls. Plus, they can be available to extend your office hours, cover holidays, vacations and sick days.
Technology is a great thing. When you hire a virtual receptionist, they work from a remote location, which means their hours are very flexible. This makes it great for lawyers who are trying to keep in close contact with their clients. Virtual receptionist is trained to care for a variety of fields. There are many who are specifically trained to work in law offices. This is great for the busy lawyer who has no time to go through a hiring process to find a skilled professional to care for their phones.
A virtual receptionist will give you the peace of mind that your clients are being cared for on a personal level. Although we live in a digital world, people still want to interact with a human, rather than a machine.
Hiring a virtual receptionist will give you the ability to use them when you need them. If you only need help 2 days a week, then your virtual receptionist will be available on those days. Best of all, you will not have to pay full time benefits, and the flexibility of their schedule will cater to your office needs.
Even though your receptionist will be located in a remote location, your clients will feel like they are right in your office. They become another staff member, and build trusted relationships with your clients.
Benefits of a Virtual Receptionist
There are numerous benefits of recruiting the help of a virtual receptionist, which includes:
- Already Trained – your virtual receptionist is a highly skilled individual, who is trained to answer the phones in a professional manner, and efficiently care for your clients need. When you hire your receptionist, you will give them background information regarding your company. This information will include who works in the office, what your specialties are, and other important information that will be needed to care for your clients. First impressions are everything, and your virtual receptionist is trained to give a great first impression, and have clients turning to you with all their legal needs.
- Detail – it is so important that a receptionist takes detailed messages. A virtual receptionist understands how important detail is, and they are trained to take detailed messages, that will help you understand exactly what each client needs. Plus, your virtual receptionist is trained to care for all types of situations. This is highly important, as your clients will be going through a variety of emotions when calling into your office.
Other benefits include flexibility, affordable solution, and ability to complete a variety of tasks. When you hire the help of a virtual receptionist, you are ensuring that there is a friendly and professional person available to care for your clients’ needs.