Have you considered an answering service for your business? You may think that they wouldn’t apply in your situation since your business hours are actually during nights and weekends. You may believe that only day-time businesses can use a call center because no call centers operate at night and you don’t really need the extra help.
The reality is, all businesses that work online are considered open during those hours too, even if the company isn’t available to talk to customers. Businesses with on-call services like a health practice or home repair company operates during these hours too. Regardless of the type of business, being open nights and weekends is more common than you might think and all of these businesses would benefit from an answering service. Here is a look at why it’s a wise investment.
What do answering services do?
Answering services are popular with businesses because they are cost-effective solution to their administrative needs. Rather than hiring a full-time receptionist, you can hire an answering service to handle your incoming calls. They can transfer calls to the people you’ve designated or they can take messages and report back to you.
They can also help with scheduling appointments or answering general questions. It’s cheaper than a full-time employee and they can work 24/7, so that you can focus on your work during business hours and you can have a personal life outside of office hours while your customers are still being cared for.
What are the perks for my nights and weekends business?
You don’t have to hire a staff member which requires a full-time salary, time off and a workspace. Your answering service would take your calls from a remote location and they can work part-time or full-time depending on your needs. If you just need someone to handle the calls during the day while you aren’t working, your customers that aren’t familiar with your hours will still get helped.
Even during the night and weekend hours that you are working, when you are busy handling the tasks in front of you and customers in your office or store, you don’t really have time to stop and pick up the phone between meetings with clients and going over the budget. Having an answering service to handle your calls during non-business hours and during business hours can really take some weight off your shoulders.
No Need for an Office Space
Another reason people love the answering services is that they don’t actually have an office space. They work from home or run an online store and don’t have anywhere for a receptionist to work. The live answering service can handle your phone calls and only transfer the urgent calls your way.
You can sleep on your own schedule and work on your own schedule in order to have a life outside of work. Your answering service will keep your customers happy at any time of day by offering quality customer service and professionalism on every call.
Let them handle your appointment scheduling, answering questions about directions to your store or provide a live person to talk to when calling in for more information on your product or service. You can even take a real vacation this year and feel free to take a sick day when your live answering service is handling your phone calls.
For these reasons, a night and weekend business is definitely going to benefit from a live answering service. Give yourself a break in all of the tasks you are juggling and give your phone calls to a company that will handle them with care.