A new business can bring on a lot of stress. You have so much to tend to, and you can’t afford to hire a large staff, so you have to wear many hats. However, your focus needs to be on income producing activities. You want to ensure that your customers are getting exceptional service, so they continue to come back. An answering service can benefit you in a number of ways, and help make your business highly successful.
Deciding On An Answering Service
You’re good at what you do, but everyone needs help with some areas of their business. It’s easy to focus down on the things you love to do, and neglect other areas, such as administrative tasks. When you overlook these types of duties, the results will include untrained staff, unfilled orders and customer service issues.
An answering service is a great solution for a new business, because they can do a large variety of tasks, which includes answering phones, filling orders, making appointments, forwarding and screening calls. The best part is, your answering service already has the skills and knowledge they need to help run your business efficiently. Your customers will get the care they deserve and desire.
Part of your Staff
Customers will consider your answering service a part of your staff. They have a great phone presents, and can take care of calls in a professional manner. An answering service is trained to handle all types of personalities, which will help out when dealing with clients. They will take messages that are detailed oriented, and you will receive them in the manner you wish. This includes email, text or a call from the answering staff.
When you hire an answering service, they will work with you to prepare a script that they will go by while answering your phone. This will allow all customers to receive the detailed information that they need.
Answering services are experienced in a variety of industries, and they will cater to your specific needs. You will never have to worry about professionalism being an issue, as they are used to working in the business world.
How it Works
It is up to you how you use your answering service.
- Set up a telephone number for customers to call, and allow all those calls to go directly to your answering service.
- Use your existing number, and have the calls forwarded to the answering service.
- Have your answering service care for the overflow calls, which means they answer the phone when the other lines are busy.
Once the answering service receives a call from one of your customers, their prepared script will pop up on their screen. They will have all the information they need right in front of them to care for your customers. This ensures that the service that you are receiving is catered specifically to your business. Every phone call is an opportunity to help make your business grow, and an answering service will help your new business succeed.