It’s that time of year when businesses spend time trying to set goals for the New Year. Maybe you’ve already set your goals for 2016, but you’re not really sure how you will achieve them. A virtual receptionist service may be able to help you achieve your goals in multiple ways.
Whether you have a goal to grow to a more profitable company or you just want to continue with your success, a virtual receptionist could provide just what you need in 2016. There are several reasons you should hire a virtual receptionist in 2016. Here are just a few of the many reasons.
Takes Pressure off You and Your Staff
When you have to answer the phone, handle walk-in customers and handle all your regular duties, it’s just too much. The one thing that starts to get neglected is the phone, which could be costing you money. Even if you have somebody in the office to answer the phone, you have to deal with it when they take breaks, vacation or sick days.
A virtual receptionist service can be used to take the pressure off when it comes to phone calls. You won’t have to worry about answering the phone when it rings because your virtual receptionist will take care of it. You will be able to relax and know your customers are taken care of when they call.
Even if you only use a virtual receptionist for covering breaks, vacations and sick days, they will help you achieve your 2016 goals. No longer will you lose a day of work because your full time receptionist is out sick and you have to cover the phones. Instead, just turn on your virtual receptionist service and go about your normal business.
Cost Cutting Measure for Healthier Bottom-Line
Hiring a virtual receptionist service may help you achieve your 2016 goals by helping you cut costs. If you have full time receptionists or you are thinking of hiring one, you can expect to spend $2,000 to $4,000 per month just for their salary. You will also have to provide paid time off and other benefits.
However, when you hire a virtual receptionist, you only pay for the time they are on the phone. Even massive packages are usually less than $1,000 per month. This means, you can cut your receptionist costs in half and really help make your bottom-line healthier.
More Daily Phone Coverage
Along with cutting costs, a virtual receptionist will provide you with more phone coverage. Your full time receptionist may work from 8am to 5pm with one hour off for lunch, Monday through Friday. If you’re lucky, they may work a short day on Saturday. However, they won’t work on Sundays or at night.
A virtual receptionist service will cover you from 7am to 8pm, if not longer. This will ensure you get nearly double the coverage during the week. The best part, they will also cover you on the weekend, which means less customer calls going to voicemail or less potential customers hanging up and calling your competition.
Upselling for Your 2016 Success
Maybe you’ve set a goal to increase the amount of every sale to every customer. You have added in a few upsells to help match complimentary products or services with what your customers are interested in ordering. Now, you need somebody to help with the upselling.
A virtual receptionist will be able to upsell for you and help you make more money per customer. They will recommend products for your customers and help them get the services they desire.
There’s nothing worse than calling a company and getting great service once only to get horrible service the next time. If the service is consistently good, most customers will be very loyal to your company.
By hiring a virtual receptionist service, you will gain the great customer service you desire for every caller. The consistency will be noticeable and customers will be thrilled with the change.
You have big goals for your business in 2016. You need help to achieve these goals. A virtual receptionist service will provide the help you need, if you plan to achieve some or all of your goals over the phone.