Have you ever considered hiring a live answering service to help in your medical practice? You may think it sounds too impractical, impersonal, or that the answering service wouldn’t be able to handle medical-related requests. In reality, live answering services can handle all types of industry and you can work with one that specializes in the medical field.
When you’re busy helping clients, advising patients and working on important tasks like the annual budget or hiring new staff, the last thing you want to be worrying about is scheduling appointments and giving directions over the phone that takes up precious time.
Using a live answering service can give your clients the same personalized interaction that you could give but it frees up your time for more urgent matters. Here is a look at why you should really consider one for your medical practice.
What do Live Answering Services do?
A live answering service can handle the mundane tasks that you don’t have time for during the day. You can focus on patient care while the service handles incoming calls, questions or concerns and scheduling of appointments. You’ll be able to breathe a sigh of relief that the phones are covered 24 hours a day while you are taking appointments and doing what you are trained to do.
What to Make sure your Live Answering Service Offers
The right answering service for your medical practice will have a professional and trained staff, promptness and availability, will be fully HIPAA compliant and will be able to offer customizable options. Since live answering services can handle your calls day and night, this is really useful for a medical practice that may get calls for an emergency at any time.
A good live answering service will handle these calls professionally and can be trusted with your frantic patients. Look for a service with an empathetic staff that shows courtesy and professionalism. Make sure they understand when a call needs to be transferred to a nurse or doctor and when the call can be handled by them or with a message for a callback.
A big issue in the medical world is confidentiality and it’s important that your live answering service is fully HIPAA compliant. They are an extension of your business so they should take the personal information privacy as seriously as your staff would. Make sure they can be trusted with personal information and medical records.
Always Available and Ready
In addition to being trained in working for the medical industry and being compliant with HIPAA regulations, make sure the live answering service shows that they can be available 24 hours a day and 7 days a week while also offering the latest technology and backup power to be available at all times. They should show that they are prompt when handling all patients especially since many of the calls are urgent.
They should answer calls within 2 rings and have short hold times if a hold is ever needed. Finally, make sure they are willing to customize their abilities to your needs, with options like customizable message formats, customized scripts and anything else that would better personalize the service for you.
A live answering service could make your medical practice a better running machine, make your patients feel better cared for and free up your time to have an easier time doing your job. Look for these qualities when choosing the right one for you.