Running a business is often more than a full time job. It requires dedication, and in some cases, more than 12 hours per day, every day of the week.
Your time is valuable and you need to be able to use every minute to help grow your business. There are many ways you can work smarter, not harder and one of them is with the hiring of a virtual receptionist. Here are some of the major reasons why smart business owners hire a virtual receptionist for all their incoming calls.
Less Expensive than an In-House Receptionist
Even on a part time basis, you will spend between $10 and $15 per hour for a decent in-house receptionist. If you need a full time person, expect to pay at least $30K plus benefits, sick time and vacation time for a good receptionist.
When you hire a virtual receptionist, you get full coverage up to 13 hours per day for a fraction of the cost. You only pay for the minutes your virtual receptionist is on the phone with callers, which means you never pay for breaks, vacation time, sick time or personal calls.
Virtual Receptionists Never Get Sick
With a traditional receptionist, if they become ill or they have a child that becomes ill, they will likely miss work. This leaves you stuck answering the phones, and once again putting off important work you needed to get done.
Virtual receptionist services actually give you a team of receptionist to handle your calls. They are assigned to you and cover each others breaks, sick days, vacations and other times away from the phone.
This means you never have to worry about your virtual receptionist missing time because they are sick. You get full coverage and you won’t have to worry about putting off your important tasks.
A Professional Image
When you call a company, would you rather speak to a trained professional or a distracted employee not skilled at answering the phone? Most callers want to hear a trained professional on the other line, and that’s what you get with a virtual receptionist.
They will make your company appear professional because all of your incoming calls will be answered by a highly trained, live person. Your callers don’t need to know you’re not in the office or that you run your business from home. With a virtual receptionist, your image is protected and you have nothing to worry about.
No Missed Calls
How many times have you neglected the phone only to find out the caller didn’t leave a voicemail? Nearly one-third of callers sent to voicemail don’t leave a message. This can quickly eat into your marketing budget, your profits and drive your customer acquisition cost through the roof.
Instead of sending callers to voicemail, a virtual receptionist provides a live person to answer the phone. They make you look more professional because nobody’s call is missed.
A Virtual Receptionist Fits Any Business Size
Regardless of the size of your business, a virtual receptionist is a smart choice. You may run a one or two person operation from home and still need somebody to answer the phones. However, you could also have hundreds of employees working for you that all have things to do other than answer the phone.
A virtual receptionist service can handle any business size. There are packages customized to fit your specific needs that make it easier for you to do your job. No longer do your employees need to spend time answering the phone when they have other things to do.
There are several other reasons why smart business owners are turning to virtual receptionist services. The bottom line is you can make more money, while spending less money when you hire a VR..
Since virtual receptionist services spend time professionally training their receptionists, you get the best of the best. These are full time customer service advocates assigned to your account. They will help your company grow, make sure you never lose another customer to voicemail, extend your phone hours and provide a professional image for your company.
It doesn’t matter how big or small your business is, a virtual receptionist is vital to your success.