Voicemail seems great because it answers the phone when you’re not around. However, it cannot compare to a virtual receptionist answering the phone.
Your business needs and deserves the best. It’s important to make sure every caller, every customer and every supplier feels important and is handled with care. A virtual reception service will supply the professionals you need to make sure every caller feels important.
Voicemail, on the other hand, doesn’t help with making your callers feel important. Instead, they feel ignored and like they have to wait for you to return their call. Over 70% of first-time callers sent to voicemail hang up. Many call a competitor immediately after.
Instead of losing business, it’s time to employ the services of a virtual receptionist. Not only will this help you avoid the missed calls and voicemail hang ups, but it will also save you money and free up your time. Here’s a quick look at why virtual reception is better than voicemail.
What You Really Get with Voicemail
Did you know that most customers hate voicemail? Most don’t want to feel like they have to leave you a message. The more they hear your voicemail, the worse it becomes as they will start to feel ignored.
Even if they call after your business is closed, they really don’t want to deal with voicemail. When you choose to have a voicemail service answer your phone, you are basically telling your customers they are not very important. This isn’t the message you want to send to your customers at all.
A Better Solution found with Virtual Reception
Voicemail service may be cheaper than hiring a virtual receptionist service, but it will also cost you more money in missed sales/business opportunities. Even one missed opportunity could cost you far more than a virtual receptionist service costs.
Compared to hiring traditional receptionists to handle your phone calls, virtual reception is far less expensive. Not only will it cost you less, but it will also help your business take advantage of more sales/business opportunities. For most businesses, virtual reception will more than pay for itself.
Your customers will feel very important when they get a live person to answer the phone after you are closed for the day. This is a huge advantage, and even if the virtual receptionist has to take a message and deliver it to you in the morning, customers feel like they spoke with your business. More trust is found when a customer leaves a message with a live person than with a machine.
How Much does Voicemail Cost You Every Month?
You may only look at the amount you pay for voicemail when you get your bill each month. However, voicemail may be costing you more than the low monthly fee you pay.
Can you calculate how many calls went to voicemail and didn’t leave a message? Now try to break that number down even further and figure out how many were potential sales that never called back. On average, three out of every four new callers sent to voicemail won’t leave a message and won’t call back.
If you’re average appointment or order is $100 and you lose just 5 new customers every month, you could have easily paid for a 500-700 minute virtual receptionist plan to replace your voicemail. Not only will you be able to save those sales, but you will also have the opportunity to turn those customers into lifetime customers.
Along with new customers hanging up on voicemail and never calling back, your current customers won’t put up with voicemail for very long, either. If you want to keep your customers from finding a company that provides better service, you need to have a live person answering your phone calls.
If you want every incoming call answered by a live person, and you want to rescue those sales opportunities from dying as soon as they go to voicemail, you need a virtual reception service. When you pay for a virtual receptionist, you get a team of trained professionals ready to provide the absolute best customer service for your callers. This is the best way to save time, money and build your business to the next level.