Deciding whether or not you need a telephone answering service isn’t necessarily an easy choice. There may be some major benefits to an answering service for your business, but you need to know what’s necessary when making this decision. Here are a few things to consider before hiring any type of service.
Will it Provide Benefits for your Business?
Benefits can easily be found from a live answering service for just about any business out there. However, you have to look at the way you run your business and figure out if the benefits are enough for you to hire an answering service. Startups and small businesses can certainly find benefits from not needing to hire full time staff.
Understand what the Real Benefits are
There are specific benefits you will gain with an answering service, such as:
- Phones always covered
- Orders handled and appointments scheduled
- Basic customer service handled
- After hours calls handled
- And much more!
The benefits that may be best for you may not be for important for somebody else. It’s vital to make sure you understand what you will get if you hire an answering service.
Consider your Situation
If you already have a call center with a large amount of employees, do you want to lay them off? This can be a hard thing to do and not everybody wants to cut employees.
However, you don’t have to add any new employees, either. You can add a live answering service instead. They can cover the overage your staff cannot handle.
The best companies for a live answering service are start ups or small businesses. These types of businesses don’t typically have a huge budget for hiring. With a live answering service, you will pay less compared to a full time staff. Often, you will get more coverage, as well.
Businesses that depend on over the phone orders or appointment scheduling may benefit the most from this type of service. Live answering services can take care of order taking needs and they can access your calendar to schedule appointments.
Weigh the Pros and Cons
With any large decisions, you should always weigh the pros and cons. The pros of a live answering service usually outweigh the cons simply because you will save money, save time and have better handling of your incoming calls.
Since the receptionists used by these services are highly trained and very well-versed in customer service, they provide your callers with better service. This may be the best benefit, and the “pro” that puts you over the top. Customer service makes a huge difference, especially for small businesses.
Finding the right live telephone answering service for your needs is the next step. Once you realize the major benefits and you know that you want to hire this type of service, you will want to find the right service. Make sure you compare a few services before you finalize your decision, as they are not all the same.