Adding value to your business is very important. Sometimes, this can be done by cutting expenses, and other times it can be done by improving customer services.
Your phones are very important when you run a medical office. Often, the telephone is the first contact you have with a potential patient or a regular patient. Without the right receptionist, you may not be putting forth the right image for your business.
Not all receptionists are created equal. Just because you hire somebody that can do the job and seems nice doesn’t mean they won’t struggle when they have a bad day or an issue in their life. In-house receptionists are not always the best solution.
Instead, you can hire a virtual receptionist service for your medical office. These receptionists are highly trained and provide the right attitude, knowledge and empathy to handle your patients. Here is what you will get when you choose a virtual receptionist:
Saves Time and Money
Two of the major reasons medical offices turn to virtual receptionist service are the time and money saving benefits. You won’t need to tie up a nurse or yourself to answer the phone, which means they can do other tasks in the office and you will have more time for patients.
Along with saving time, you will also save money. Since an in-house receptionist can cost between $1,500 and $2,000 per month, you can save more than $1,000 a month with a virtual receptionist service. The average cost for this type of service is only around $500 or less per month.
You will only pay for the time the receptionists are on the phone with your patients. This means, you won’t have to pay for breaks, down time, vacation, sick days or any other times an in-house receptionist may need to be paid for.
Traits of a Virtual Receptionist
Along with the time and money saving benefits, virtual receptionists are trained professionals. They come with many traits and skills including:
- Answering the phone with a smile
- Ability to spark conversation with ice breakers, when necessary
- Great listening skills
- Ability to express empathy, when necessary
- Professional and polite at all times
- Ability to go off script
- And More!
Overall, a virtual receptionist is trained to handle callers with the friendliest attitude and in the most professional manner. They provide many benefits for your medical office and can be a better voice for your patients to hear when they call.
Using a virtual receptionist service provides many additional benefits, as well. This person can schedule patient appointments, handle follow up calls and even allow your phones to be answers after hours.
If you close the office at 5pm and customers have to leave a message, they may not do so. However, your virtual receptionist can answer the phone later than 5pm and schedule the appointment for you without you needing to be at the office.
Since virtual receptionists are capable of handling scheduling, you won’t miss as many appointment opportunities. Your patients will also feel as if you care more about them because they can call the office after hours and talk with a live person.