Restaurant owners may not typically consider hiring a virtual receptionist. The industry is all about personalized face-to-face interactions, so it may not make sense to have a virtual receptionist handling part of your business. But do you know that virtual receptionists can take off some of your work load, allowing you to offer more of that great personalized service?
They can handle the phone calls which are vital to your business by helping with general questions, directions and reservations. This leaves managers and wait staff on the floor handling customer interactions while your phone calls are handled by someone else. Here is a look at some of the benefits of hiring a virtual receptionist for your restaurant.
Your Hostess Isn’t Juggling Two Jobs
Your hostess won’t have to answer the phones while greeting incoming guests. Virtual reception will provide you with someone to handle regular questions concerning hours of operation, directions and date night reservations. Your hostess can seat guests and then head home for the night once traffic has slowed down. You’ll no longer be paying employees to sit around in case the phone rings.
In addition, hostesses that are trying to do their job while juggling the phones won’t always answer the phone the most professionally. It is better for your business to have someone that will guarantee professionalism with every call, because they can focus on one specific task for you.
In addition to saving money on hourly wages, your customers are going to be happier when being taken care of by a virtual receptionist. The virtual receptionist will have the time to be professional, thorough and answer any questions your customers may have.
No customer wants to feel rushed on the phone or get put on hold for too long. This can also happen when your staff are responsible to answer the phone while serving customers. They may rush the call or keep your guests at tables waiting for their food and drinks.
Another benefit to your virtual receptionist is that they can help you take to-go orders. Customers that call in food orders will take much longer on the phone than a reservation call or questions on the restaurant location.
Free up your busy staff from these long phone calls so that your customers in the restaurant can be adequately served. It makes more sense to have a virtual receptionist handle these calls instead.
Another perk is that your virtual receptionist can take the time to call your customers for you to get feedback on their experience. When would your regular staff ever have the time to do this? You could have your receptionist call for feedback based on recent reservations, and offer a discount for making another reservation on the phone.
After a few weeks, you’ll be able to track the data on the call volume during specific times of day so that you can staff better in the future–all because you chose to use virtual receptionists rather than your current wait staff.
Consider these benefits of hiring a virtual receptionist for your restaurant business to make for a happier staff, happier customers and more benefits to you as the owner.