For restaurant owners, you may not have considered hiring a virtual receptionist. Your business is all about personalized face-to-face interactions so it may not make sense to have a virtual receptionist handling part of your business. Did you realize that virtual receptionists can take off some of your work load allowing you to offering more of that great personalized service?
They can handle the phone calls which are vital to your business and help with general questions, directions and making reservations. This leaves managers and wait staff on the floor handling customer interactions while your phone calls are handled by someone else. Here is a look at some of the benefits of hiring a virtual receptionist for your restaurant.
Your Hostess Isn’t Juggling Two Jobs
Your hostess won’t be trying to answer the phones and greeting incoming guests all at once. Now, you’ll have someone handling these regular calls for questions on the hours, directions on how to get there or to make a reservation for this weekend’s date night. Your hostess will be seating guests and when traffic has slowed down your hostess can get off the clock and head home for the night. You’ll no longer be paying employees to sit around in case the phone rings.
In addition, hostesses that do answer your phones in a hurry because they are greeting customers walking in the door simultaneously won’t always answer the phone the most professionally. Have someone that will guarantee professionalism with every call because they are handling one single task for you.
Those busy weekends at the restaurant won’t have to be interrupted with phone calls to answer. Then, send home your wait staff that isn’t essential as the night slows down because you no longer need someone to wait by the phone for you until closing hours.
In addition to saving money on hourly wages, your customers are going to be happier being taken care of by a virtual receptionist. The virtual receptionist will have the time to be professional, be thorough and answer any questions your customers may have.
No customer wants to feel rushed on the phone or get put on hold for too long. This can also happen when all of your restaurant staff is in charge of helping with the phones together because they may rush the call or keep your guests at tables waiting for their food and drinks.
Another benefit to your virtual receptionist is that they can help you take to-go orders as well. Customers that call in food orders will take much longer on the phone than a reservation call or questions on the restaurant location.
Free up your busy staff from these long phone calls so that your customers in the restaurant can be adequately served and have a virtual receptionist handle all of your calls instead. They can handle phone orders rather than you paying someone hourly to handle this one job.
Follow –up Calls
Another perk is that your virtual receptionist can take the time to call your customers for you to get feedback on their experience. When would your regular staff ever have the time to do this? Have them call customers for feedback based on recent reservations and offer a discount for making another reservation on the phone.
After a few weeks, you’ll be able to track the data on the call volume during specific times of day so that you can staff better in the future; all because you chose to use virtual receptionist rather than your current wait staff.
Consider these benefits of hiring a virtual receptionist for your restaurant business to make for a happier staff, happier customers and more benefits to you as the owner.