In some industries, such as HVAC and plumbing, emergencies happen. It could be a busted pipe in the middle of the night or a broken air conditioner in the middle of July. There are all types of possible emergencies.
Whether you’re a contractor, plumber, HVAC specialist or any other type of company with occasional emergency calls, a virtual receptionist may be necessary. With the right virtual receptionist service, you won’t have to worry about the emergency calls.
What does a Virtual Receptionist do?
Before you hire a virtual receptionist to handle your emergency calls, it’s important to know what they do. Virtual receptionists do more than just answer the phones. They can schedule appointments, take orders, take messages, redirect calls and so much more.
The right virtual receptionist service will provide highly skilled and professionally trained receptionists to handle your incoming calls. If your company requires something specific, your team of virtual receptionists can be custom trained to handle your specific needs. Whether it’s the way you want orders handled or how you would like to have your emergency calls taken care of, they are capable of providing excellent care to your customers.
Why are Virtual Receptionists so Beneficial?
As a plumber, electrician, HVAC specialist or contractor, you have to be available all the time in case of an emergency. This means dealing with the potential of a call in the middle of the night.
Instead of being the one that has to handle the call, you can have a virtual receptionist do it for you. Once they have established there is an actual emergency that cannot wait until regular business hours, they can ring your phone. However, if the call isn’t an emergency, they can make sure an appointment is set without interrupting your night.
Not only can a virtual receptionist help to screen your calls while providing amazing customer service, but they are also very cost effective. You don’t have to pay full time receptionists around the clock or pay an employee to be on call. Instead, you can pay for the service of a virtual receptionist at a fraction of the cost.
Small businesses use virtual receptionists because of the price and the benefits provided for the low cost. You get a trained professional, available for all of your incoming calls and you don’t have to pay a huge salary. Just pick the package that works best for you, and if you need a larger package, you can upgrade at any time.
How do Virtual Receptionists Handle Emergency Calls?
Emergency calls are a part of business in some industries. It’s necessary to provide emergency services in the event of a catastrophe or disaster. However, it doesn’t have to cause a huge interruption to your life, and you may notice that customers often have a different definition of an emergency than you do.
With a virtual receptionist, you get a trained professional to handle all your after-hours calls. They know how to show empathy, help the customer with their issue and make sure that true emergencies are sent to the right number. If you have an on-call technician, your virtual receptionist can call them immediately to inform them of the emergency.
Sometimes the potential emergency is something that can wait until the next day. When this is the case, your virtual receptionist will make sure the caller understands what to do in the moment, and they can set an appointment for the earliest available time. Along with making sure this happens, they will provide a calming voice for the customer.
Other Benefits of a Virtual Receptionist
There are several other benefits of using a virtual receptionist for after-hours calls. Sometimes, callers don’t have the ability to call you during the day, but they need your service. If you have somebody ready to answer the phone, this could mean more business for you.
Since your callers won’t need to leave a message, you won’t lose any business to hang ups on your voicemail. With a virtual receptionist, you may just wake up to a full day of appointments you were not expecting.
A virtual receptionist can save your business money, help make you larger profits, handle all your after-hours calls and even take care of those callers with an emergency. Whether you use your virtual receptionist for after-hours calls or as your full time receptionist, you will quickly understand why more businesses are using a virtual receptionist service over a traditional receptionist.