Like anything in life, cheaper is not always better. In some cases you can get away with buying a cheaper solution, but when it comes to an answering service you may want to think again. Not all answering services are created equal, so it is highly important that you take the time to see what each has to offer.
Poor Customer Service
Often times you will find that cheap answering services do not offer great customer service. They will rush through phone calls, and leave your customers feeling like they were a bother for placing a call into your office. Your business depends on your customers, so you want to make sure they receive the best care.
A lot of cheap answering services will outsource their work to places like India and the Philippines, which is not a great solution because these countries speak in dialects that can be difficult to understand. Many times your clients will become frustrated, and quit doing business with you because they cannot get their questions and issues taken care of.
Only Use the Script
Cheap answering services will often stick strictly to a script that they have been given. They will move very quickly through the conversation just to get to the next phone call. This is not an efficient way to care for customers. It only leaves your customers highly upset.
Not all issues will be covered in the script that they have been given, and many clients will find that a phone call to your office was a complete waste of their time. In these cases, an answering service is hindering your business from any growth. The whole purpose of hiring an answering service is to care for your clients efficiently, and grow your business. This type of service is created to help you gain more time to focus on other areas of your business.
Evaluate Before Hiring
The best thing you can do is, thoroughly evaluate the answering service that you hire. Ensure that they keep all work in house and do not outsource to non-English speaking countries. Ask for references, and listen to the feedback from others who have used their service. You are doing yourself no favors by going with a cheap answering service.
If their pricing sounds too good to be true, then it probably is. Your business is highly important to you, and it is important that you hire help that can uphold the integrity of your business. You want your customers to feel comfortable about calling into your office. Ensure you offer a quality service to them by checking out all hired services that you bring on board.
Your customers should consider your answering service another part of your staff, but a cheap answering service could easily leave a sour taste in their mouths. Its all about caring for your clients needs, and if those needs are not being met through the answering service that you hired, then it is time to find a service that can.
Do not be fooled by a cheap price tag. It could cost your business a lot, and that is something you can not afford.